Client Services Manager

1 day ago

Pimpama, Queensland, Australia Arcare Full time $90,000 - $120,000 per year

Client Services Manager - Arcare Gold Coast

  • Full-Time Permanent Position
  • Working between residences in Pimpama, Helensvale & St James area
  • Access to discounts at Apple, Samsung, Gyms + Travel + Health Insurance
  • Paid training days + opportunities for professional dev. and Career Progression

About Arcare

As one of Australia's leading aged care providers, we have over 50 residences in QLD, NSW, and VIC, with more on the way Our core focus is the relationship between residents, colleagues, and family members, with our residents and team at the heart of what we do.

Backed by a dedicated team of over 8500 employees, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a reputation that speaks for itself.

Benefits

  • Above Award Rates
  • Significant employee discounts for Apple, Samsung, Travel, Health Insurance, Gyms & much more
  • Allowances: Uniform, meals, shift and public holidays
  • Paid Training and Development days
  • Reward & Recognition programs
  • Employee Assistance Program

About the Role

This is an excellent opportunity to join a company that values its team members, offers a supportive working environment, and has a genuine desire to develop its people.

The Client Service Manager is responsible for the provision of the effective execution of appropriate sale and admission functions together with the accountability for achieving maximum occupancy and refundable Accommodation Deposits (RAD) sales, whilst providing support and assistance to the State Manager – Client Services in the development of operational initiatives.

Your primary functions will include:

  • Conduct residential tours as required
  • Be required from time to time to have a primary location/focus dependent upon market forces.
  • Maintain an understanding of the Financial Arrangements for Aged Care Services as defined in the Aged Care Act 1997
  • Negotiate with families to achieve favourable financial outcomes for Arcare
  • Prepare Resident Agreements prior to admission
  • Liaise with the Residence Managers and relevant key personnel regarding admissions and seek to ensure, with the assistance of the Residence Manager and GSM, that the presentation of the residence is of the highest standard.
  • Build effective and sustainable relationships with hospitals, social workers, and placement agencies
  • Model and demonstrate extensive knowledge of Arcare's Values, Relationship-centred model of care, and Senses framework
  • Engage with the local community by way of presentations to local organisations such as retirement villages, RSL, and senior citizens clubs, etc
  • Follow up on all inquiries to ensure satisfactory outcomes for all stakeholders
  • Updating of the Salesforce CRM database
  • Timely and accurate reporting of activities and initiatives to the Victorian State Manager - Client Services
  • Be prepared to undertake in-service training on the Arcare model of care to understand the environment into which clients will be moving

Skills & Experience

    • Proven experience in a Sales (and/or) Customer Service position
  • Current NDIS clearance
  • A broad understanding of issues experienced by the elderly community
  • Well-developed interpersonal and communication skills
  • The ability to work independently with minimum supervision
  • Sound organisation and computer skills

Ready to Apply

Our people and culture set us apart, and our ongoing focus is on working together as one team. If you think this role is the right fit for you, we invite you to apply. Please note that you must have Australian Working Rights and an NDIS Worker Screening Check (or be willing to obtain). Arcare values diversity within our workforce and is an equal opportunity employer

  • Cinema Assistant Manager- Event Cinemas Coomera

    1 day ago

    Pimpama, Queensland, Australia EVT - Entertainment | Ventures | Travel Full time $60,000 - $120,000 per year

    Event Cinemas is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.About EVT:As market-leading experience creators, we bring to life some of the best-known brands and properties in...

  • Lead Educator

    7 days ago

    Pimpama, Queensland, Australia Story House Early Learning Full time $100,000 - $120,000 per year

    As our Nursery Lead Educator at our Pimpama service, you'll guide our youngest learners through their first milestones in a service that's anything but ordinary.With a barnyard of animals, a zero-depth waterpark, spacious playgrounds, and meals prepared by our award winning in-house chef, Pimpama is a vibrant, modern space where children (and educators)...

  • Passionate Diploma Qualified Educators and Cert 3

    1 week ago

    Pimpama, Queensland, Australia Songbirds Early Learning Full time $60,000 - $90,000 per year

    The opportunitySongbirds Early Learning is seeking passionate and experienced Diploma Qualified Educators.As a Diploma Qualified Experienced Educator, you will play a vital role in providing high-quality care and education to the children in our early learning environments.Key responsibilitiesSupport and work with the team to implement engaging,...

  • Educational Leader

    1 week ago

    Pimpama, Queensland, Australia YMCA Queensland Full time $80,000 - $120,000 per year

    We are currently recruiting for anEducational Leaderat ourYMCA Gainsborough Outside School Hours Careon a permanent part time basis.About The PositionThis position will lead the development and implementation of the education program by promoting children's well-being, development and learning by helping the children develop values, attitudes and ways of...

  • Office Manager

    7 days ago

    Pimpama, Australia AMA Prestige Full time

    Work for a reputable company with a strong presence in specialist vehicle industry - Permanent, secure position with steady workflow and great team culture - Competitive wage and benefits package H Harvey Prestige is one of the largest purpose-built accident repair centres in South East Queensland and is accredited by Mercedes-Benz, Porsche, Bentley, Tesla...

  • Food Services Assistant

    1 week ago

    Pimpama, Australia Arcare Aged Care Full time

    **Catering Assistant/Food Services Assistant | Arcare Pimpama** - Career Path Opportunities - Make a difference to the lives of others - Join a provider that values relationships Seeking people with high-level customer service skills to join our team. Form relationships that matter and build on this every day. **On Offer** - A flexible working environment...

  • Arcare Pimpama

    7 days ago

    Pimpama, Australia Arcare Aged Care Full time

    **Food Services Assistant | Arcare Pimpama** - Career Path Opportunities - Make a difference to the lives of others - Join a provider that values relationships - Part Time and Casual Opportunities Available Seeking people with high level customer service skills to join our team. Form relationships that matter and build on this every day. **On Offer** - A...

  • Store Manager

    2 days ago

    Pimpama, Australia Cignall 4 Eagles Full time

    Store Manager for Cignall Tobacconist To be a successful Store Manager within our business, you will have strong values, high levels of energy and a commitment to delivering high quality customer service to all of our customers. We are seeking individuals who have a passion for learning and are keen to be part of our fun, vibrant and successful team. We...

  • Manager - Cafe

    2 weeks ago

    Pimpama, Australia Harvest Cafe Full time

    We are looking for an experienced manager for daytime cafe. **Key Responsibilities**: - Experience in both kitchen and barista aspects of cafe - Operate grills, stovetops, coffee machine, floor service - Prepare and cook menu items from established recipes and standards - Work collaboratively with the kitchen team and front of house team - Assist in...

  • Assistant Store Manager

    3 days ago

    Pimpama, Australia Beacon Lighting Full time

    **Permanent full-time retail management role available at our Pimpama store**: - ** Job security, bonus incentives, generous staff discount and Birthday Leave!**: - ** Comprehensive and ongoing training - no lighting experience needed!**: - ** Questions? Please contact Tara on 0447 271 601** **About Beacon** Trading for over 50 years, Beacon Lighting is...

  • Office Manager

    7 days ago

    Pimpama QLD, Australia AMA Prestige Full time $60,000 - $90,000 per year

    Work for a reputable company with a strong presence in specialist vehicle industryPermanent, secure position with steady workflow and great team cultureCompetitive wage and benefits packageH Harvey Prestige is one of the largest purpose-built accident repair centres in South East Queensland and is accredited by Mercedes-Benz, Porsche, Bentley, Tesla and...

  • Store Business Manager

    2 weeks ago

    Pimpama, Australia Officeworks Full time

    **Title**:Store Business Manager**: - Location: Pimpama, Queensland, AU**About us**: At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day. Fast paced. Innovative. Inspiring....

  • Digital Marketer

    3 days ago

    Pimpama, Australia Tout Get Noticed Full time

    Tout - Get Noticed! Tout - Get Noticed is full-service marketing agency based on the Gold Coast with additional offices in Brisbane and Canberra. We are currently experiencing rapid growth in our markets and are looking for a Digital Marketer to join our team on the Gold Coast. About you We are looking for someone who is accomplished and up to date with...

  • Store Manager

    2 days ago

    Pimpama, Australia Beacon Lighting Full time

    **Are you an experienced Store Manager with a love of interior decor and homewares sales? This could be the role for you!** - ** Permanent full-time retail management role available at our Pimpama store**: - ** Great work-life balance with every second weekend off**: - ** Company car, profit share incentives, generous team member discounts and Birthday...