Operations Manager

**OPERATIONS MANAGER - FULL TIME**

**Location: Pimpama / Hybrid | Salary: $150,000-$200,000 + Super**

**About the Role**

Trackworks Design is seeking a highly organised and results-driven Operations Manager to oversee and optimise our daily field operations, project planning, client communication, and crew scheduling. You’ll be responsible for managing a team of 2 administrators, 7 operators, and 8 core assets, playing a key role in aligning operational delivery with our evolving business model.

While this is primarily an office-based role, we value team culture and on-site engagement. Occasional site visits are encouraged, though not required, as our structure supports full operational oversight without daily on-site presence.

**KEY RESPONSIBILITIES**

**Daily Operations**
- Schedule operators and assets using our in-house planning tool
- Assign leading hands for quoting, site reviews, and operator mentoring
- Manage daily crew communications and performance via WhatsApp
- Prepare quotes for small to medium projects using Tradify
- Quote large or complex jobs directly, as needed
- Review vegetation overlays and assess risk before quoting
- Manage material orders, supplier accounts, and product forecasting
- Review and approve timesheets; reconcile hours against invoicing
- Monitor weather forecasts to minimise operational disruptions
- Ensure SWMS compliance and review photo-based safety updates
- Coordinate float logistics and equipment movement
- Communicate with clients prior to scheduled site work
- Oversee end-to-end customer journey execution

**Weekly & Monthly Oversight**
- Finalise weekly job and crew allocations by Friday midday
- Lead toolbox meetings and submit compliance documentation
- Review job costings, machine hours, and scope changes
- Approve payroll and subcontractor timesheets
- Schedule and monitor servicing and maintenance of assets
- Report on project progress, risks, and financial alignment
- Ensure invoicing reflects updated scopes and work completed

**Quarterly & Strategic Tasks**
- Conduct equipment audits and make replacement recommendations
- Lead formal staff performance reviews
- Maintain and update operational risk register
- Propose process improvements to boost efficiency
- Contribute to pricing and quoting strategy reviews
- Support the development of scalable systems for business growth

**Key Performance Indicators (KPIs)**
- 100% crew attendance and accurate timesheet submissions
- Full SWMS and safety documentation compliance
- Maintenance tasks scheduled within 10 hours of due time
- Job cost variances under 10% unless pre-approved
- Prompt quoting and logged client follow-ups
- Submission of weekly project and monthly financial summaries
- All client queries addressed by 9:00 AM daily
- Quarterly performance reviews completed for staff and subcontractors

**ABOUT YOU**

**Experience & Background**
- 5+ years in operations management, site supervision, or crew coordination
- Experience in civil, earthworks, mining, rural, forestry, or agricultural industries
- Strong background in quoting, scheduling, and workforce management
- Proficient understanding of job costing and margin control
- Skilled in implementing SWMS and meeting safety standards
- Familiar with Tradify or similar job/project management software

**Skills & Attributes**
- Highly organised with a methodical approach to planning
- Clear, calm, and confident communicator
- Strong leadership skills—able to manage remotely with consistency
- Comfortable with tech—able to use apps, software, and cloud systems effectively
- Proactive problem-solver with a solution-first mindset
- Commercially aware—balancing operational quality with financial outcomes
- Team-oriented—committed to fostering a high-performance, positive culture

**WHAT WE OFFER**
- Competitive salary: $150,000 - $200,000 + super
- Hybrid work: Office or work-from-home flexibility
- Company vehicle + fuel card
- Home office setup: MacBook, 3 monitors, phone, desk, chair, internet or allowance
- Uniforms for both site and office settings
- Involvement in high-impact growth projects
- Leadership pathway within our expanding group of companies

**Tools & Systems We Use**
- Tradify - Job quoting, tracking, and management
- LRC - Internal job records and scheduling
- WhatsApp - Daily crew communication and safety check-ins
- Xero - Invoicing, reconciliation, and payroll
- iCloud - File sharing, admin sync, and device management
- Google Earth - Site scoping and quoting support
- Google Workspace - Documents, scheduling, and communication

**Job Types**: Full-time, Permanent

Pay: $150,000.00 - $200,000.00 per year

**Benefits**:

- Company car
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

Application Deadline: 05/06/2025