Training Services Manager

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Training Services Manager
L3Harris Communication Systems Australia
Hamilton, Brisbane
The Opportunity:
Under the L3Harris Communications (Australia) Global Field Services Australia Department, the Manager Training Services will work with the Senior Manager to support existing Commonwealth Contracts and international business units. The role is responsible for managing training services to analyze, design, develop, implement and evaluate L3Harris training products for the customer.

The Manager Training Services will be required to manage a training team, liaise with stakeholders, interpret customer statements of work and provide support to business opportunities to expand Training Services to Commonwealth and international customers.

Based in Brisbane, Australia, with extensive international and domestic travel.

Key Responsibilities
Needs Analysis

• Conduct training needs assessments through interviews, surveys, and data analysis.
• Collaborate with subject matter experts (SMEs) to identify learning objectives and content requirements.
• Design, Development & Delivery
• Create instructional materials including e-learning modules, instructor-led training, blended learning, job aids, and assessments.
• Apply instructional design methodologies (ADDIE, SAM, etc.) to develop effective learning solutions.
• Develop Learning Management Packages in accordance with Australian Defence Force training instructions.
• Utilize authoring tools (e.g., Articulate Storyline, Adobe Captivate, ADELE) to build interactive content.
• Deliver product training to customers.
• Evaluation & Improvement
• Measure training effectiveness.
• Continuously improve training programs based on learner feedback and performance metrics.
• Project Management
• Manage multiple training projects simultaneously, ensuring timely delivery and alignment with business priorities.
• Maintain version control and documentation for all training materials.
• Manage and coordinate meetings and working groups with the customer.
• Management
• Manage the Training Services Team.
• Manage team skills development.
• Provide support to work plans to support contract negotiations.
• Provide training solutions, modernization and evolution of training products.
• Report to the Senior Manager, Global Field Services.

Qualifications and Skills:

• Bachelor of Training Development
• Certificate IV in Training and Assessment (TAE40110) or equivalent.
• Military Communications experience essential.
• Field engineering experience with tactical radio equipment including training, operation, fault finding and basic maintenance of military communications equipment.
• Extensive prior related experience.
• Proven written and oral communication skills to provide reports and briefings to the customer.
• Experience with video editing and graphic design tools (e.g., Adobe Premiere, Canva).
• Familiarity with SCORM, xAPI, and accessibility standards.
• Knowledge of agile development methodologies.

Position Requirements:

• Ability to be granted access to Commonwealth of Australia Defence facilities.
• This position may require the ability to work independently over extended periods at isolated locations.
• Experience in the operation and configuration of military tactical communication systems.

Conditions:

• Requirement to conduct extensive travel in support of Australian domestic and international tasks.
• Requirement to work reasonable overtime as required to support customer and business requirements.
• Weekend or after-hours travel required to meet customer requirements.
• Field Service Premiums provided for tasks excess of 31 days.

About Us
L3Harris Australia excels as a prime defence contractor, providing integrated tech solutions for over four decades. Specialising in technology that connects and shapes operations spanning multiple domains: space, air, land, sea, cyber and first responders. Today, we employ over 500 professionals in all major cities who understand the region's unique requirements.

L3Harris Communication Systems is a world leader in ground tactical and airborne mission communication solutions and a global provider of ground based C4 systems and transportable SATCOM terminals. We are focused on delivering advanced systems to meet the needs of our customers, uniting multiple forms of communication together, and covering communication over air, ground, sea, and space.

A few of our employee benefits are:

• An additional week of leave per annum plus the option to buy or sell up to 2 weeks additional annual leave.
• Flexible working hours and hybrid working where possible
• Flexible annual leave (buy & sell up to 2 weeks)
• Salary continuance insurance (SCI pays 75% of your base salary and bonus for up to2 years)
• Discounted private health insurance
• Life & Total Permanent Disability Cover
• Novated Car Leasing

Important to know
Due to the nature of our work many our roles require an Australian nationality and the ability to obtain a security clearance. Applicants who accept a conditional offer of employment must meet eligibility.

Eligibility and clearance process information can be found at;

L3Harris respectfully requests no agency submissions at this time.
As an equal opportunities employer, L3Harris is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.