Manager Training and Support

6 days ago

Brisbane, Queensland, Australia Department of Health - Queensland Full time $120,000 - $140,000 per year

What you'll do

  • Lead and deliver end-user training during the IWFM Program to ensure staff are equipped with the knowledge and skills required for the successful adoption of new systems and processes, in alignment with the program rollout schedule.
  • Identify and develop a new support model and provide strategic expertise to staff and management to ensure both transition support and training activities are completed as required to meet business and technology outcomes.
  • Work with Corporate Enterprise Solutions and IWFM Program staff to analyse support transition issues and training needs, and to provide innovative strategic solutions for transition requirements.
  • Maintain strategic oversight within the program and work in partnership with Corporate Enterprise Solutions and the business in the development of revised Service Agreements and Key Performance Indicators (KPIs) established between Corporate Enterprise Solutions and its customers including post-training support, performance monitoring and issue resolution.

About you

We are searching for someone who has:

  • High level knowledge and experience in delivering training, support model development and transition management activities, including training and support model documentation, and stakeholder engagement and communications, within a large, complex organisation-wide project environment.
  • Demonstrated ability to provide high level interpretative advice on training delivery and support transition activities and support risk mitigation
  • Ability to establish and maintain stakeholder relationships to enable effective training delivery and support transition activities, including the ability to influence key stakeholders and negotiate service levels.
  • Proven effective consultation, facilitation and oral and written communication skills, and an ability to work in a team environment.

Why work with us?

  • Competitive salary with 12.75% superannuation and 17.5% leave loading
  • Flexible working arrangements
  • Collaborate with passionate professionals in a supportive, inclusive environment that values wellbeing and success.
  • Access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
  • Access to a variety of programs and initiatives to support training and career growth.
  • 24/7 confidential employee support and counsellors including for immediate family members

Our commitment to equity, diversity and inclusion

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.

Ready to apply?

For further information on how to apply please review the attached Role Description.

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