Operations Coordinator

2 days ago

Blacktown, New South Wales, Australia Swyft Finance Full time $60,000 - $100,000 per year
About Us

We're Swyft Finance, an Australian asset-finance brokerage that just turned 4 years old — born out of a bedroom with cold calls and big ambitions.

We're not corporate. We're lean, fast, and operate like a Navy SEAL team of finance — efficient, technical, and proud of being volume-dense and process-driven.

Our focus is commercial and consumer asset finance, equipment loans, and personal finance.

We're now entering our next phase: building our own app for deal originations and using AI and automation to drive growth.

If you're young, tech-savvy, and want to join a small team that actually builds and improves systems — not just clicks buttons — this role is for you.


The Role

This is a hands-on operations role with a strong systems and process focus.

You'll work directly alongside the Director and our offshore team to handle the full loan lifecycle — from client onboarding through to settlement — while helping us design better processes along the way.

For the first three months, this will be an office-based role (Sydney) so you can quickly learn, understand our systems, and help us capture low-hanging operational wins.

After that, hybrid flexibility opens up as you gain mastery.


What You'll Do
  • Manage loan applications end-to-end (submission, lender liaison, client follow-up, settlement).
  • Ensure compliance with NCCP, aggregator, and lender requirements.
  • Manage communication with clients, referrers, lenders, and dealerships — emails, calls, follow-ups.
  • Build and document internal SOPs and best practices for client service and deal processing.
  • Use our tech stack (Pipedrive, Claude, ChatGPT, n8n, Aircall, Google Drive, Notion).
  • Contribute ideas as we build our internal app for deal originations.
  • Identify bottlenecks and suggest workflow or automation improvements.
  • Assist in creating call scripts, templates, and email campaigns to improve client experience.
  • Keep your cool under pressure — one moment you're handling a client call, the next you're documenting process improvements.
  • Take full ownership and responsibility for your work.

What We Value
  • Attention to detail – you're precise, thorough, and don't cut corners.
  • Growth mindset – you're always looking to improve, learn, and evolve.
  • Integrity and loyalty – you do the right thing, even when no one's watching.
  • Self-direction – you fill gaps before you're asked.
  • Calm under pressure – you handle fast-paced days with composure.
  • Health & self-improvement – you believe personal growth drives professional excellence.
  • Tech curiosity – you enjoy using AI and automation tools to make work smarter.

Career Growth
  • After month 2, we'll sponsor your Cert IV in Finance and Mortgage Broking.
  • Over time, you can scale into Broker or Operations Director as the business grows.

Package & Tools
  • $65,000 – $100,000 package (incl. bonus) based on experience and performance.
  • Laptop and phone provided.
  • Office-first (first 3 months), then hybrid (3 days a week).
  • Direct mentorship from the Director in both operations and systems building.

Our Tech Stack

Pipedrive | Claude | ChatGPT | n8n | Aircall | Google Drive | Notion


How to Apply

Please apply with:

  1. Your resume (PDF)

  2. A short 2-minute video answering:

  3. Who are you and what's your background?

  4. What's one system, automation, or workflow you've helped improve in the past?
  5. What does "ownership" mean to you in a job?
  6. Why do you want to work at Swyft Finance?
  7. (Optional) Show us something you've built — a process doc, automation, or email campaign.

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