Claims Handler

5 days ago

Sydney, New South Wales, Australia Proclaim Full time $60,000 - $120,000 per year

Are you looking for a career in insurance, with great work/life balance and a rewarding role?

Do you want to be empowered to make a positive impact?

Multiple opportunities available for a Claims Handler – Travel (full time) in Sydney or Melbourne.

  • Do you want to be in a dynamic work environment? Where collaboration with your peers is critical and client contact is a crucial part of how we work
  • Where flexibility and diversity is a key part of our culture
  • Where growth and development is a core value and learning never stops.
  • Where you can fast track your technical, negotiation and client facing skills
  • Where there is great flexibility for the balance & support you need.

Who are we?

  • Proclaim is a specialist claim management business; but not insurance like it used to be.
  • Our purpose is to go beyond and make a difference; we get that opportunity every day.
  • We combine leading edge tech with the best people to get superior solutions for our clients.
  • Our client base is comprised of blue-chip corporates, Lloyd's of London underwriters and large local insurance companies.
  • We have been named one of Australia's best places to work and our cool and collaborative office environment reflects that.

Who are you?

  • You want to fulfil your potential in a rewarding role
  • You want a great work life balance
  • You value autonomy, flexibility and diversity, and are a team player.
  • You crave responsibility and client contact.
  • You have initiative, drive and strong time management and negotiation skills.
  • You want to use your insurance skills and be empowered to make decisions for clients
  • You want to work autonomously without someone peering over your shoulder or shepherding you from client contact
  • You value service over billable hours (in fact you won't be needing time sheets)
  • You want to be part of a progressive, dynamic company that is prepared to disrupt outdated processes.
  • You can help us make insurance claims cool again.

You will have a minimum 2 years experience in the insurance industry, preferably in Travel, in particular Corporate and Leisure Travel, however general insurance experience will also be considered

The role

As part of the Accident & Health team, this role will see you as a Dedicated Account Manager for Travel clients, making efficient technical decisions whilst providing exceptional customer service. Taking ownership and management of a portfolio of claims including Corporate Travel, Leisure Travel and/or Inpatriate/Expatriate Travel, this role involves liaising with relevant parties, assessing liability and financial exposure and making recommendations for the future strategy of each claim, whilst achieving a superior result for our customers.

Responsibilities

  • Reviewing relevant documentation
  • Assessing Liability and requesting further information where required
  • Calculating benefit amounts and financial exposure
  • Efficient and exceptional customer service to multiple stakeholders
  • Management of claims through to finalisation
  • Interpretation and application of varying policy terms
  • Empathic and caring communication (written and verbal)

Sounds like you?

Feel free to apply via Seek sending your CV and cover letter stating your background and letting us know why the role is of interest to you.

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