Service Designer

1 week ago

Greater Adelaide SA, Australia Talent International Full time

australia adelaide contract negotiable- 12 months contract
- Adelaide based role
- Federal opportuntiy (Australian citizens only)

Are you passionate about creating meaningful and user-centric experiences? We are seeking a skilled Service Designer to join our dynamic team. In this role, you will be at the forefront of human-centered design, shaping services and experiences that prioritize user needs and enhance overall satisfaction.

**Key Responsibilities**:
**Human-Centered Design**: Demonstrate proficiency in designing services and experiences centered around the needs and preferences of end-users.
- **User Research**: Conduct primary and secondary research, including interviews, surveys, and workshops, to gain valuable insights into user pain points and opportunities.
- **Persona Development**: Create detailed user personas representing diverse user groups and their characteristics.
- **Journey Mapping**: Utilize your skills to create comprehensive user journey maps, visualizing and improving the overall user experience.
- **Service Blueprinting**: Define and map out service processes and enablers using service blueprinting techniques.
- **Co-Design and Facilitation**: Lead co-design sessions with stakeholders and users to gather input and ideas, fostering collaboration and innovation.
**Usability Testing**: Conduct usability testing to validate service design concepts and products, ensuring optimal user experiences.

**Desirable Skills**:
**Visual Design**: Proficiency in visual design principles to create aesthetically pleasing designs.
- **Cross-Functional Collaboration**: Ability to collaborate effectively with team members and stakeholders from various disciplines.
- **Agile Methodologies**: Familiarity with agile methodologies such as Agile or Kanban, promoting adaptability and efficiency in project workflows.

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