Technology Services Systems Analyst

1 week ago

Atwell, Western Australia Atwell Full time $90,000 - $120,000 per year

Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 2,000+ passionate team members across 55+ locations and growing

Atwell, LLC is a proud recipient of the following 2024 awards:

  • Nine consecutive years in a row as a "Best Place to Work" (#16) by Zweig Group
  • Recognized as #10 in the "Top 100 Fastest Growing AEC Firms" in the U.S. by Zweig Group
  • Recognized as #71 in the ENR Top 500 Design Firms, ranked in every region.
  • Recognized in Crains "Fast 50" as one of the fastest-growing firms based in Michigan.
  • Recognized in Crains Magazine as one of Michigan's largest privately held companies.

Atwell is looking for a Technology Services Systems Analyst to join our dynamic Technology Services team. This is a hybrid role for our Orlando, Florida office. In this role, you'll be a go-to partner for Atwell employees across the country, helping them solve technical challenges, stay productive, and leverage technology to deliver excellence for our clients. If you enjoy troubleshooting, problem-solving, and making a real difference in people's workday, this is your opportunity to shine.

What You'll Do

As a Technology Services Systems Analyst, you will:

  • Provide responsive and professional support for technical requests via phone, in-person, and electronic channels.
  • Troubleshoot and resolve hardware, software, account, and printer issues.
  • Install and support approved software applications, including Autodesk and other company-standard tools.
  • Communicate technical information clearly to both technical and non-technical colleagues.
  • Set up and deploy workstations, networks, printers, and mobile devices (cell phones, iPads, laptops).
  • Maintain security protocols for passwords, data integrity, and file systems in alignment with company policies.
  • Help manage IT asset inventory and track deployments across the company.
  • Log all tasks in the company's support system and follow established support procedures.
  • Stay up to date on system updates, infrastructure changes, and new technologies.
  • Take initiative to lead projects, collaborate with teams, and drive results with limited direction.
Qualifications
  • Bachelor's Degree in an IT-related field.
  • Minimum of 3 years' experience providing technical support in a corporate environment.
  • Strong networking knowledge and troubleshooting expertise.
  • Excellent customer service skills and the ability to communicate effectively with diverse audiences.
  • Experience with Autodesk products is a plus.
  • Extreme attention to detail, with the ability to work independently and as part of a team.

At Atwell, culture isn't a buzzword - it's how we work every day. The right person for this role is:

  • Independent yet collaborative
  • Dependable and persistent
  • A creative problem solver
  • A natural communicator
  • Flexible, enthusiastic, and results-oriented
  • Client-focused and passionate about helping others succeed
LI-TH1

Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.

Work/Life:

  • Generous Paid Time Off
  • Paid Parental Leave
  • Flexible work schedules are available for some positions
  • Tenure Awards — Travel Vouchers to see the world based on your travel preferences

Compensation:

  • Competitive Compensation packages
  • Annual bonuses, spot bonuses and peer recognition awards
  • 401K match - 1:1 up to 4% of compensation
  • Tuition Assistance
  • Student Loan Repayment up to $25K
  • Paid Licensing / Certification Fees and Renewals
  • Financial Rewards for Obtaining Licensure
  • Employee Referrals up to $5,000
  • Annual Wellness Reimbursement up to $500 for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
  • Dependent Care Match

'Atwell'ness:

  • Medical (BC/BS), Dental (Delta), and Vision (VSP)
  • Family Planning & IVF Benefits
  • Pet Insurance
  • Health Savings Account & Flex Spending Account options
  • Employer paid LTD, STD, and life insurance
  • Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
  • Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services

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