Customer Care Intern

Who we are

Prysmian Group is the largest global cable manufacturer, with over 100 years of experience and knowledge in making cables. With a strong focus on our three core values: Drive, Trust, and Simplicity, we are committed to creating a diverse and inclusive workforce and encourage all suitably qualified applicants to apply.

We work to be the sustainable link to the future. For more than 140 years, our company has been leading the industry of high-technology cables & systems for energy and telecommunications. Spanning 50 countries (in North America, Europe, MEAT, LATAM, APAC), 104 plants, 25 research and development centres, and with about 30,000 employees, we've a strategic footprint that allows us to service emerging markets and communities across the globe with ease. Our business model is diversified by portfolio and geographical area. Today we drive the energy transition and worldwide digitalisation.

Your responsibilities will include:

• Working closely with external sales team to win profitable business through the effective management of customer relationships, quotations, tenders contracts and sales orders.

• Effectively manage customer orders and specific customer requirements e.g. review contractual requirements and reflection in SAP, price escalation, call offs, blocked orders, code generation, customer complaints, credits, returns QA issues etc.

• Maintain service continuity to your customers in your absence, by providing training as needed to your back up ensuring documented procedures and instructions are maintained.

• Maintain fast efficient communication with customers on services offered and services standards to be achieved.

• Proactively communicate with the commercial manager and external staff regarding customer needs.

• Use the tools, processes and systems provided to effectively achieve the defined KPI's.

• Work closely with the Trade and Installer team to meet or exceed plan for CM$, volume for the channel.

• Provide both administrative and sales support to the team.

• Proactively participate in continuous improvement initiatives and activities with focus on improvements of our customer service and reduction in waste.

• Collaboration with all areas of the business to ensure the Prysmian brand is maintained.

• Be positive and bring enthusiasm to the team and celebrate success.

• Take reasonable care to ensure health and safety of yourself and others while adhering to the WHS guidelines and directives.

• Follow compliance requirements.

What you'll need to succeed

• Ability to engage effectively with stakeholders across the business

• Proven team member who can maintain effective and harmonious working relationships with colleagues and customers.

• A passion for learning and personal growth, with meaningful focus on sales developments

• Ability to cope and work with disruption and adapt to changing priorities.

• Have excellent general problem-solving skills

What you'll get in return

You will have the opportunity to work for a global leader. You'll receive excellent support and on the job training. You'll enjoy an exciting and creative environment with modern tools and technology to get your job done within a team of like-minded, hard-working and ambitious individuals.

This is an excellent opportunity for a highly motivated, results-driven individual with the experience and aspiration to work in an industry-leading environment and in a role highlighted by a broad scope of responsibilities.

Prysmian Australia Pty Ltd is an Equal Opportunity employer committed to creating a diverse and inclusive culture.

YOU MUST HAVE FULL WORKING RIGHTS TO WORK WITHIN AUSTRALIA FOR YOUR APPLICATION TO BE CONSIDERED.

If you feel you are the right candidate, please apply.