E-Commerce & Warehouse Operations

E-Commerce & Operations Coordinator – Little Wildling Co

Location: Sunshine Coast, QLD (Coolum Beach industrial area)

Hours: Part-time (approx. 15–20 hours per week, flexible across 3 days)

Start Date: ASAP

About Us

Little Wildling Co is an organic herbal tea company with a bold, botanical edge. We're stocked in boutiques, cafés, hotels, and online - and we're growing. We're looking for an all-rounder with strong e-commerce experience who can keep things running seamlessly while also driving growth.

What You'll Do

E-Commerce & Admin

• Manage our Shopify store - product listings, stock updates, discounts, and customer orders.
• Process invoices and manage accounts in Xero.
• Oversee inventory - track stock levels, reorder as needed, and keep our warehouse organised.
• Pick, pack, and ship wholesale and retail orders.

Supplier & Product Management

• Coordinate with our Sri Lanka tea suppliers, managing communications, timelines, and quality control.
• Coordinate with our customs clearance broker, freight forwarding, and delivery timelines.
• Assist with new product development and research, from concept to launch.

Sales & Customer Relationships

• Maintain and nurture relationships with current wholesale accounts - checking in for product refreshes and upsells.
• Pitch and secure new stockists - cafés, hotels, spas, boutiques, and more.
• Provide exceptional customer service for wholesale and retail enquiries.

Brand & Marketing Support

• Assist with content creation for social media (Stories, TikTok, FB) alongside our agency.
• Help coordinate newsletters and campaigns with our marketing team.
• Support events, pop-ups, and community activations.

What We're Looking For

• Proven experience in Shopify and online retail operations.
• Comfortable with Xero for invoicing and accounts.
• Organised, proactive, and able to work independently.
• Skilled at managing supplier relationships and logistics.
• Confident communicator - both for customer service and sales pitches.
• Experience in product development or sourcing is a bonus.
• Someone who thrives in a small business environment where every day is different.

Why You'll Love Working Here

• Flexible hours to suit your lifestyle / school hours.
• A hands-on role where your work directly impacts the brand's growth.
• Fun, creative, and fast-paced small business environment.
• Opportunities to expand your skills and take ownership of projects.

Ideal Candidate

Core Skills

E-commerce – Confident using Shopify for product uploads, discounts, order processing, stock updates, and troubleshooting.

Accounts/Admin – Proficient in Xero for invoices, payments, and basic bookkeeping.

Inventory Management – Keeps accurate stock levels, knows when to reorder, and can work with suppliers to forecast demand.

Supplier Coordination – Skilled at managing international supplier relationships (especially in manufacturing), tracking production timelines, and ensuring customs clearance runs smoothly.

Order Fulfilment – Can pick, pack, and ship orders efficiently while keeping presentation on-brand.

Sales & Relationship Building

Confident in B2B sales pitches - cafés, hotels, spas, boutiques, etc.

Proactive in checking in with current stockists for refresh orders.

Able to manage email communication professionally and persuasively.

Product Development & Research

Can work closely with suppliers on new product concepts and bring them to market.

Knows how to research packaging and raw material suppliers for cost, quality, and sustainability.

Personal Qualities

Small business mindset – Willing to jump from packing orders to negotiating with suppliers in the same day.

Proactive problem solver – Spots issues before they become problems.

Highly organised – Can track multiple moving parts without dropping the ball.

Commercial thinker – Looks for ways to improve profit margins and grow revenue.

Adaptable – Thrives in a role where priorities shift quickly.

Bonus Points

Previous experience running their own e-commerce store.

Experience in the tea, food, or wellness industry.

Knowledge of import/export and customs documentation.

Pay: $25-30 plus super an hour

To Apply: Email your resume and a short cover letter to sharing your e-commerce experience and why you'd be the perfect fit.

Job Type: Part-time

Pay: $25.00 – $35.00 per hour

Expected hours: 15 – 20 per week

Application Question(s):

• Have you worked in a small business before? What did you love and what did you find challenging?

• What e-comm experience or skills that are a fit for this role?

• This role changes day-to-day you might be packing orders one day and negotiating with suppliers the next. How do you feel about that?

Experience:

• Digital marketing: 1 year (Preferred)

Work Location: In person