Ancillary Claims Consultant

2 days ago

Docklands, Victoria, Australia Startek Australia Full time $48,000 - $60,000 per year

About our role:

We are recruiting for a Claims Consultant to join our team of professionals in providing Health Insurance Members with a quality customer service experience.  Your key responsibility will be to provide claims advice and guidance to Health Insurance Members for a trusted Not-For-Profit Organisation.  Additionally, you will be required to assess and process claims with minimal errors.  The successful candidate will receive comprehensive training with ongoing career development opportunities.

  • Start Date: ​​​​​​​​Tuesday 14th October 2025
  • Location: Commence training and working in our Docklands offices and work from home and office on rotation once speed to competency is achieved (1-2 days per week in office)
  • Operating Hours: Rotating Roster - Monday to Friday, 8:30am to 6:00pm
  • Full Time Permanent Contract on Offer - 38 paid hours per week
  • Pay Rate: $28.12 per hour plus superannuation plus leave entitlements
  • Two weeks Classroom Based Training before entering an in-office Consolidation Period
  • Opportunity to develop a career with a global organisation
  • All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What We Are Looking For:

  • Previous experience in customer facing roles such as retail or contact centre
  • Previous experience in a regulated environment (insurance or finance) advantageous
  • Excellent written and verbal communication skills.
  • Strong organizational skills and attention to detail.
  • Fast and Accurate Data Entry Skills
  • Able to understand and translate complex information to others in a simple, effective way
  • Ability to handle sensitive information with confidentiality and professionalism.
  • Proficiency in using email management systems and customer service software.
  • Strong problem-solving skills and the ability to work effectively under pressure.
  • A positive attitude and a commitment to providing exceptional service

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