Customer Service

• 38 hours per week
• Ongoing full time
• Location: Glen Innes
• Administration & Clerical Grade 3 Salary from $75,728.00 plus super and leave loading

About the role

The Customer Service & Administration Officer will be responsible for a variety of word processing, records management, data entry, office administration and customer service duties.

We are looking for an individual who can:

• Provide a consistent high-quality front-line customer service (including initial advice, information, guidance, escalating and redirecting issues as required).
• Manage customer information to ensure confidentiality, accuracy and integrity.
• Provide feedback and information to contribute towards an ongoing improvement in customer and administrative service activities.
• You will also be required to provide accounts receivable services including cash receipting, debt management assistance and financial reconciliations in accordance with agency standards and procedures.

You must have a current NSW Driver Licence and the capacity & willingness to travel throughout the region as required.

About You

To be successful in this role, our ideal candidate will have the following:

• Strong, professional communication skills.
• An eye for the details
• Be comfortable both processing accurate data and information
• Be able to speak to both internal and external customers.

Previous experience in a customer service-related position or an office administration role would be a plus and a strong understanding and a passion for technology would also be a benefit in the role.

Applying for the role

Apply online by submitting a current resume (max 3 pages) and brief cover letter (max 2 page) that outlines your skills and experience relevant to the role.

A downloadable copy of the role description is linked below for your reference.

Role Description - LLS Grade 3 - Customer Service and Administration Support Officer - Regional

Additionally, if you would like to hear more about this role, please contact Drew Eastlake, Coordinator Customer Service, ,

Closing Date: 11:55pm Sunday, 11 January 2026

Please note that DPIRD will be closed during the period 25 December 2025 to 11 January 2025 (inclusive). Recruitment process will recommence in January 2026.

What to expect next

Once you submit your application, you'll receive an email confirmation. After the advertisement closes, all applications will be reviewed by the hiring manager and selection panel. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment, skills test, or psychometric assessment.

Reference checks will be conducted for candidates progressing to the final stages.

The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process.

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist.

Send an email to or contact the hiring manager listed above for a confidential discussion.

About Us

The Department of Primary Industries and Regional Development (DPIRD) is the department dedicated to growing primary industries and supporting regional economic development to deliver long term benefits to the state. Our focus is to protect, support and develop our primary industries, mining sector, and regions.

The department brings together Agriculture & Biosecurity; Forestry & Fishing; Local Land Services; NSW Resources; Regional Development & Delivery; the Regional Growth NSW Development Corporation; NSW Public Works and Soil Conservation Service.

We have nearly 5,000 employees, with almost 80 per cent of us living and working in regional NSW.

Why work for Us?

We work hard every day to support and grow thriving communities across regional NSW that will have a positive impact on generations to come. Our goal is always to be a trusted local partner and problem-solver working deeply in community.

As part of our team, you will be able to:

• Deliver with impact. You are empowered and trusted to create impact through exposure to cutting edge projects and research, career defining opportunities, and get to be part of a team creating sustainable solutions that will leave a legacy.
• Connect to what matters. We are all about forming deep community relationships, fostering our passionate and connected teams. It is central to our work to support a true sense of belonging across the team.
• Live your way. From bringing your whole self to work, through to designing flexibility, that fits you and the team, at Regional NSW you will be able to find the balance that works for you.

We are a young agency, but with that has come a personality that is dedicated, passionate, proactive, influential, and informed. We're all about 'having a crack'.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.

Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve.

We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.