Service Advisor for Leading Regional Automotive Dealership

2 weeks ago

Tamworth, New South Wales, Australia MACRO Recruitment Full time

For Service Advisor or Customer Service Advisor to deliver streamlined vehicle servicing solutions for a reputable regional automotive group.

A permanent full-time role within a modern and growing dealership environment.

  • Requires: Proven dealership operations experience with strong OEM service process knowledge.
  • Salary guide: $65,000 - $75,000 per annum.
  • Location: north-western New South Wales.

Your normal day will involve:

  • Acting as the primary customer liaison for vehicle servicing and repair inquiries.
  • Managing service requests, booking appointments, and coordinating with workshop technicians.
  • Delivering high-quality customer service by assessing customer needs and explaining processes clearly.
  • Maintaining precise records of service orders, communications, and vehicle histories.
  • Collaborating closely with the Service Manager to promote efficient workshop operations.
  • Assisting with invoicing, warranty claims, and follow-ups to optimise customer retention.
  • Handling a high volume of service cases daily in a professional manner.

This Service Advisor role places you at the core of customer experience and workshop efficiency in a state-of-the-art facility. You will utilise your dealer operational expertise to ensure vehicle servicing runs smoothly, upholding high standards of customer satisfaction and dealership productivity.

Your next employer is a family-owned automotive dealership group with over 50 years of stable operation, located in a regional setting that offers a relaxed lifestyle approximately 50 minutes from a major regional city. They offer excellent career growth potential and a supportive team culture in a modern 7-year-old workshop facility.

You will need:

  • Strong OEM dealership service operations experience.
  • Exceptional customer service and communication skills.
  • Ability to manage multiple service appointments confidently.
  • Permanent Resident visa status or equivalent.

Job benefits include:

  • Work in a clean, modern workshop equipped with advanced tools and technology.
  • Competitive salary package reflecting regional market rates.
  • Supportive and collaborative team environment.
  • Opportunity for career progression within a multi-dealership group.
  • Enjoy regional lifestyle benefits away from metropolitan traffic.

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