Car Park Attendant

We're reimagining the way Australians live, work, and play. We own and manage some of the most recognisable and loved retail destinations across Australia.

We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces. Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently.

We are Vicinity.

Role purpose

The key role purpose of the Car Park Attendant role is to efficiently manage the shopping centre's parking facilities, ensuring smooth operations, security, and regular maintenance. The Car Park Attendant is responsible for delivering excellent customer service to all customers while ensuring that parking equipment remains in optimal working order, supporting the financial performance of the parking space. This role maintains cleanliness, safety, and presentation throughout the parking area, with a strong focus on health and safety to safeguard customers and promote a well-kept environment in order to contribute to the overall positive experience for all users. The Car Park Attendant is a 24/7 position, supporting independent working across several hours at a time. This role has a passion and desire to bring the Vicinity brand to life through every interaction with Vicinity's customers, retailers, and stakeholders.

Key Accountabilities

Customer Service

• Management and resolution of all customer enquiries, customer needs and customer issues including addressing any issues with bookings, validations, rates, and safety concerns.
• Maintain a record of complaints and issues for resolution by the Car Park Management team.

Car Park Operations

• Regular (hourly) checks of the car park ensuring that all areas are kept clean, safe, and well-presented.
• Maintain car park equipment and other preventative maintenance tasks.
• Monitor all key areas of the car park through the proactive use of CCTV systems.
• Monitor the car park using car park management software and quickly identify and resolve/report any issues with equipment or systems.
• Monitor and record car park volume data.
• Communicate any issues experienced to the car park team to ensure everyone is aware of any issues.
• Attendance and management of incidents.
• Incident reporting, as required (IR).

Car Park Administration

• Provide high quality service and efficient administrative support to the car park management team as required.
• Car Park intercom and phone duties as required.
• Stationery management.
• Lost property management in conjunction with the Guest Experience team.
• Attend and participate in daily team huddles, centre walks, monthly meetings, etc.
• Document filing in accordance with Vicinity filing protocols as required.
• Maintain up-to-date permanent parker information details.

Key Role Relationships

• Car Park Manager
• Car Park Team
• Operations Team
• Centre Management Team
• Customers
• Retailers

Experience & Capabilities

ESSENTIAL EXPERIENCE (what you have done)

• Excellent customer service skills with previous experience in a customer-facing role.
• Demonstrated experience in handling a variety of customer enquiries including transactions and customer feedback.
• Experience working independently with minimal supervision.

CRITICAL KNOWLEDGE (what you need to know)

• Proficiency in Microsoft Office suite.
• Intermediate mechanical ability.
• Known as a key team player, experience working in small teams, and ability to work independently for long periods of time.
• Intermediate mechanical, systems and problem-solving abilities.
• Strong written and verbal communication skills.
• Professional and customer focussed with a positive and confident approach.
• Ability to learn quickly and adapt to change.
• Effective conflict resolution skills.

CAPABILITIES (what you can do)

• Collaborate as an Asset Team - Collaborate for best outcomes for asset and team versus best outcome for individual – Foundational.
• Planning & Prioritisation - Identify the tasks required to achieve the desired outcomes and prioritise tasks in the right order – Foundational.
• Customer Focused - Understand various customer stakeholders and always consider their needs when making decisions – Foundational.
• Develop Strong Stakeholder Relationships - Identify, nurture and strengthen diverse stakeholder relationships – Foundational.
• Problem Solving - Use logic and methods to solve problems with effective solutions – Foundational.
• Health, Safety, Environment & Wellbeing - Integrate health, safety, environment and wellbeing into ways of work at asset level to ensure the safety of everyone – Foundational.

PERSONAL ATTRIBUTES (who you are)

You consistently demonstrate and role model the behaviours that bring the Vicinity values to life:

Respect:

• We listen to and acknowledge each other's views
• We have difficult conversations with care

Integrity:

• We back our words with the right actions
• We do the right thing, no matter the situation

Customer Focus:

• We nurture a genuine connection with our customers
• We consider customer needs when making decisions

Collaboration:

• We invite the right people to the table
• We balance consensus with decisive actions

Excellence:

• We always strive to improve
• We share our challenges and celebrate the wins

Why Vicinity?

Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.

We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.

At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team:

Email:

Phone: (request to speak to our Talent Acquisition team)

Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.