Program Manager

ProCare Australia are the leading specialist recruitment agency for the community service industry, providing casual, locum and permanent career opportunities.

Our Client

Our client is a respected and growing organisation that supports young people, people with disability, and those seeking greater wellbeing and independence. Since 2008, they have developed three key service streams: NDIS registered supports, residential care, and outdoor mentorship programs.

Through their NDIS programs, they deliver mentoring, supported independent living (SIL), short-term accommodation (STA) and psychosocial supports, all guided by a person-led approach. Their unique outdoor mentorship program also helps participants build resilience and independence through activities such as kayaking, abseiling and mountain biking.

The Role

The Program Manager – NDIS provides strategic and operational oversight across both NDIS supports and outdoor mentorship programs. This senior leadership role reports directly to the CEO and is responsible for leading a team of 4 Team Leaders to deliver high-quality, person-centred services.

The Program Manager will work from our client's Narangba office, with a flexible start and finish time within business hours.

This is a dynamic and rewarding opportunity for an experienced leader passionate about innovation, service quality and improving participant outcomes.

Key Responsibilities:

• Providing strategic and operational leadership across NDIS and outdoor programs.
• Coaching and supporting leaders to deliver best practice services aligned with NDIS standards.
• Overseeing compliance, incident management, risk frameworks and reporting.
• Driving continuous improvement through data, participant feedback and quality audits.
• Managing budgets, staffing models, and workforce planning in collaboration with senior leadership.
• Building and maintaining strong relationships with participants, families, funding bodies and external stakeholders.
• Championing a values-based culture of collaboration, accountability, and child safety.

Role Requirements

• Degree in Social Work, Psychology, Human Services or related field.
• Current Paid Blue Card, Disability Worker Screening, ability to obtain an LCS2 check, and a QLD Driver's Licence.
• Minimum 5 years' experience in disability or community services, including at least 2 years in a leadership role.
• Therapeutic Crisis Intervention training desirable.
• Strong knowledge of NDIS compliance, practice standards and funding models.
• Experience leading multidisciplinary teams and overseeing multiple programs.
• Demonstrated success in workforce development, service growth and stakeholder engagement.
• High-level interpersonal, negotiation and conflict resolution skills.

Remuneration and Benefits

• Competitive salary (SCHADS Level 6) + superannuation
• Salary packaging options
• Ongoing training, development and career progression opportunities
• Supportive executive team and values-driven culture
• Opportunity to lead innovative programs making a real difference in people's lives

Having a diverse workforce that represents the wider Australian community is very important in Community Services and ProCare Australia actively encourage applications from people with disabilities, from culturally and linguistically diverse backgrounds, LGBTQIA+ people, and all genders.

We recognise the richness of Aboriginal and Torres Strait Islander cultures and the unique knowledge Aboriginal and Torres Strait Islander employees bring to the workplace, policy development and programs. We welcome and encourage applications from Aboriginal and Torres Strait Islander people.

For a confidential chat, reach out to Indi Adams, Recruitment Consultant via email -