Solutions Specialist

Take hold of a monster opportunity and join our Commercial Platforms team as a Solutions Specialist.This is your chance to take the next bold step in your career and contribute to something truly impactful.

Stay and grow with us

• 14% superannuation (for EA team member) is standard here - because your future matters.
• We're committed to your growth, offering top-tier training and development to help you build a career you're proud of.
• Enjoy the flexibility of hybrid work, balancing time at our purpose-built hubs with working from home.
• When you're in the office, take advantage of our thoughtfully designed spaces: end-of-trip facilities, yoga and multi-faith rooms, parent and carer rooms, quiet zones, BrewHub coffee stations, and collaborative team areas.

About the role

As a Solutions Specialist you will be committed to delivering high-quality service and support to internal and external stakeholders across a suite of digital platforms, including Employer Online (EOL), the clearing house, Beam, and emerging digital initiatives.

You will act as a subject matter expert, applying strong communication skills, analytical thinking, and hands-on experience with commercial digital platforms to provide expert guidance and support. You will also drive continuous improvement initiatives that elevate service quality, streamline operational workflows, enhance customer satisfaction and accelerate automation across our digital ecosystem.

Day to day, you'll:

• Support the Service Delivery Manager with delivery of key initiatives within the team.
• Support with requirement gathering for new initiatives whilst validating and testing; to ensure the robustness of initiative rollouts.
• Maintain effective communication with internal stakeholders to address issues and propose solutions, contribute to design discussions, and ensure alignment with business objectives.
• Provide expert guidance on the processes, procedures, and core functions of the Employer Support Centres, ensuring consistency, compliance, and continuous improvement across service delivery.
• Act as the primary escalation point for complex issues.
• Conduct regular call evaluations and quality assurance checks within the Employer Support Centre to ensure service excellence.
• Provide coaching and mentoring to team members to foster a culture of continuous learning and development.
• Proactively communicate known trends and updates to customers via digital channels, including the website and banners (e.g. SG, EOFY, Banners).
• Support onboarding by demonstrating digital platforms and tools, ensuring a smooth transition and strong understanding of available resources.
• Ensuring risk is managed effectively by the team and in alignment with Australian Retirement Trust's Risk Management Framework; ensuring risks are recorded, actioned, and escalated as necessary.

This role is available as a permanent opportunity.

About you

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• Strong superannuation experience and knowledge of associated legislation.
• Proven ability to influence key stakeholders and decision-makers to drive strategic outcomes and support organisational goals.
• Skilled in coaching and mentoring individuals and teams, fostering professional growth and enhancing performance through tailored development strategies.
• Highly effective in planning, prioritising, and managing multiple activities within tight timeframes, ensuring timely delivery of outcomes.

Apply online now

Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close Friday, 22 August 2025.

We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

Eligibility

This role is only open to current Australian Retirement Trust employees, temps and contractors. If that's you, we'd love to hear from you. -DNI