Customer Service Co-ordinator

Job Description
Role Title:
Customer Service Co-ordinator

Location:
Wodonga; Melbourne, Victoria

Hours:
Full-time, Hybrid working

Reporting to:
Customer Service Manager

At
Mars Petcare
, we believe that creating a better world for pets starts with delivering exceptional experiences for our customers.

We're on the lookout for a passionate
Customer Service Specialist
to join our Wodonga-based Supply Chain team — the heart of where collaboration meets purpose.

In this role,
you'll be the
voice and face of our customers
within the business, ensuring their needs are front and center in every Supply Chain decision.

You'll partner closely with Sales, Planning, Manufacturing, and Quality teams to make sure every order flows seamlessly from factory to customer — because great service is what fuels our growth.

What You'll Do

• Own the order journey from start to finish — ensuring every order flows smoothly, accurately, and right on time to meet customer expectations.
• Be the go-to contact for our customers, responding to queries with confidence, care, and quick problem-solving across multiple communication channels.
• Champion customer-centric thinking across Mars Petcare — helping shape decisions that put our customers (and their pets) first.
• Spot issues before they become problems, escalate when needed, and follow through until a solution is delivered — because great service is all about finishing strong.
• Build meaningful relationships with key accounts, tailoring your approach to give them a personalised, seamless experience at every touchpoint.
• Work hand-in-hand with our warehouse and transport partners to coordinate accurate, high-quality, on-time deliveries.
• Jump in to support your teammates during peak periods, embodying the collaborative spirit that keeps our customer service engine running smoothly.

Your Experience And Passion

• A passion for creating stand-out customer experiences — you thrive on getting the details right and keeping things moving. (Bonus points if you have SAP experience).
• Top-notch communication skills — you're confident, clear, and enjoy connecting with people at all levels, inside and outside the business.
• Tech-savvy and nimble, you're comfortable navigating multiple systems and channels at once.
• A natural multitasker who knows how to prioritise, hit targets, and stay cool under pressure.
• A can-do mindset with a sharp eye for detail, always ready to jump in and make things happen.
• A true team player who values collaboration, flexibility, and supporting others when it counts.
• Quick on your feet, with strong problem-solving skills and the confidence to make decisions in the moment.
• An interest in how Supply Chain comes together, with some knowledge of the order life cycle being a welcome plus.

Why You'll Love Working For Mars

• Purpose: Help craft beloved brands with a legacy of over 100 years of local manufacturing making products that people and pets will love all while helping to build a more sustainable future.
• People: A culture that values your contributions, fosters leadership, and recognises the impact you make. Your work truly matters here.
• Development: Shape your career with personalised development and real opportunities to grow from day one.
• Work for a company who loves Pets as much as you do
• Enjoy a team and business environment that is invested in helping you manage and grow your energy for work and life.

Internal Associates:
This role has been graded as a B4 opportunity, please ensure that you discuss your application with your Line Manager prior to applying including obtaining their endorsement.

Applications close: Thursday 27th of November, 2025