Customer Service Representative

1 week ago

Sunshine Coast, Australia Genpact Australia Full time $60,000 per year

Customer Service - Process Associates - Banking Field

Location: Australia - Sydney/Melbourne/Sunshine Coast

Workplace Type: Starting out as WFH, hybrid soon.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service Specialists(Process Associates) in Banking Field for a fixed term contract of 6 months.

Primary Purpose of Role

In this role, you will be responsible for all the activities related to Unsecured Lending products for the Banking field, you will be responsible for providing excellent customer service to our clients who have inquiries or concerns related to their banking products or services. You will be required to handle customer interactions through phone, email, and chat channels, and resolve their issues in a timely and effective manner. You will also be responsible for maintaining accurate records of all customer interactions and ensuring compliance with regulatory requirements.

Experience:

  • Good communication in English both verbal and written as they will be speaking with customers
  • Understanding of Business Banking products
  • Provide outstanding customer service to clients inquiring about banking products or Services.
  • Resolve customer issues in a timely and effective manner
  • Maintain accurate records of all customer interactions
  • Ensure compliance with regulatory requirements
  • Attention to details with high accuracy
  • Contact Centre Experience with 1-2 years (Preferred)
  • Problem solving and Decision-making skills
  • Developing good customer relationship

We seek in you

  • High School Certificate or Any Graduate
  • Excellent communication and interpersonal skills
  • Good understanding of banking product
  • Previous experience in customer service or the banking industry is an advantage
  • Strong problem-solving and decision-making skills
  • Ability to work in a fast-paced
  • understanding of working dynamics in operations in Australia

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job Types: Full-time, Permanent

Pay: $60,000.00 per year

Benefits:

  • Work from home

Work Location: Hybrid remote in Sunshine Coast QLD

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