Team Manager

6 days ago

City of Joondalup, Australia RAC WA Full time $80,000 - $120,000 per year

With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members, being the driving force for a better WA   

As a Team Manager in our Contact Center's located in Joondalup and West Perth, you will lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members to support them with their enquiries. 

What you need to know 

Location: Joondalup and West Perth 

Working hours: 37.5 hours per week between 7.30am and 8.30pm with a scheduled Saturday on rotation ever 6 to 10 weeks 

What will you be doing: 

You'll lead, coach, and inspire a high-performing team to deliver exceptional sales and member experiences. 

Key responsibilities include: 

  • Drive team performance through regular coaching, leadership routines, and KPI management. 
  • Motivate and develop team members to achieve sales, service, and engagement goals. 
  • Monitor quality standards and ensure compliance with product and legislative guidelines. 
  • Analyse performance reports to identify trends and implement improvements. 
  • Support business initiatives and change management activities. 
  • Build strong relationships with stakeholders, including Operations and support teams. 

What we are looking for: 
As a member-based organisation, alignment to our values is essential, in addition to: 

  • A seasoned customer service professional with leadership experience, in a busy, multi-tasking contact centre environment 
  • Strong leadership and interpersonal skills with the ability to motivate and develop team members 
  • Experience in managing KPI's and coaching to drive improvement  
  • Creating a cohesive and collaborative work environment  
  • Excellent communication skills with the ability to listen & relate well to others
  • Ability to demonstrate empathy and resilience in difficult situations  
  • Strong computer literacy and ability to use many applications at once whilst having engaging conversations 
  • A demonstrated capability to coach and align a team within set sales frameworks 
  • A collaborative, adaptable approach and passion for developing others to ensure performance standards  

​

What Can We Offer You?

A career at RAC is more than just a job. We're passionate about our people and committed to creating an environment that supports growth, diversity, and wellbeing. You'll enjoy:

  • Access to exclusive RAC member benefits

  • – our flexible working program

  • A strong Diversity & Inclusion strategy

  • Generous discounts on insurance and free roadside assistance

  • In-house health and wellness programs

  • Competitive salary + super, with the option to purchase additional leave

  • A vibrant Social Club with over 900 members

We are looking for an enthusiastic professional who will thrive in a culture of continuous improvement. Apply with an online application - please send us your CV showcasing what you can bring to the team. 
 
Applications Close COB Friday 12th December 2025 
 
We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. 
 
#BetterJourneysRAC 

  • Team Leader OR Manager

    3 weeks ago

    City Of Joondalup, Australia Stream Healthcare Full time

    Overview Location Joondalup, Australia. Sector Social Care. Salary $90,000.00 to $130,000.00 per annum. Benefits GREAT $$$ | Supportive Teams | Professional Growth! SOCIAL WORKER | PSYCHOLOGIST | COUNSELLOR | COMMUNITY WORKER TEAM LEADER & MANAGER POSITIONS Multiple WA Locations!! The Opportunity Stream Healthcare is seeking experienced Team Leaders and...

  • Team Manager

    6 days ago

    Joondalup, Australia Royal Automobile Club of WA Full time $80,000 - $120,000 per year

    With over 1.3 million members, RAC is one of WA's most iconic and trusted brands. We are a purpose-led organisation committed to connecting people to a shared purpose, fostering growth by removing obstacles, and leading change to create sustainable value for members, being the driving force for a better WAAs a Team Manager in our Contact Center's located in...

  • Team Leader

    6 days ago

    City of Joondalup, Australia Probe CX Full time $90,000 - $120,000 per year

    At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Team Leader Community Development

    2 weeks ago

    City Of Joondalup, Australia City of Joondalup Full time

    The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive...

  • Team Member

    5 days ago

    City Of Joondalup, Australia Grill'd Full time

    Team Member - Restaurant Team Member At Grill’d, we’re more than just burgers - we’re about epic vibes, fresh flavours, and moments that make people smile. With 175+ restaurants nationwide and a crew that’s as passionate as they are friendly, we’re on the hunt for energetic, people-loving Team Members to bring the good times across these...

  • Senior Team Leader

    2 weeks ago

    City Of Joondalup, Australia City of Joondalup Full time

    The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive...

  • Team Member

    3 weeks ago

    City Of Joondalup, Australia Nando's Australia PTY LTD Full time

    Team Member - Belridge SC page is loaded## Team Member - Belridge SClocations: Beldon, Western Australia, Australiatime type: Part timeposted on: Posted 8 Days Agojob requisition id: JR107925**At Nando’s, it’s all about the people, with chicken on the side!**Join our vibrant crew, earn money, learn life skills, and have fun discovering your best...

  • Team Member

    5 days ago

    City Of Joondalup, Australia Grill'd Full time

    Team Member - Restaurant Team Member At Grill’d, we’re more than just burgers - we’re about epic vibes, fresh flavours, and moments that make people smile. With 175+ restaurants nationwide and a crew that’s as passionate as they are friendly, we’re on the hunt for energetic, people-loving Team Members to bring the good times across these...

  • Restaurant Manager

    2 weeks ago

    City Of Joondalup, Australia Grill'd Full time

    About Grill’d At Grill’d, we’re all about serving up epic vibes, unforgettable moments, and careers that sizzle. With over 20 years of success, 175+ restaurants, and bold plans to grow, we’re looking for Restaurant Managers who are ready to inspire teams, take charge and bring energy every single day. Leadership at Grill’d means creating WOW...

  • Team Member

    2 weeks ago

    Joondalup, Australia Grill'd Full time

    **Team Member - Restaurant** Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusiastic individuals to join as a crew member at Grill'd in Joondalup! **The Perks**: - Gain valuable accredited experience in the...