Current jobs related to Director of Customer Success - Sydney, New South Wales - Creatio

  • Director of Customer Success

    2 days ago

    Sydney, New South Wales, Australia UpGuard Full time US$150,000 - US$200,000 per year

    Who are we?UpGuard's mission is to protect the world's data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack...

  • Director, Customer Success Management

    7 hours ago

    Sydney, New South Wales, Australia Salesforce Full time

    Overview Director, Customer Success Management role at Salesforce.Led by focusing on Signature customers in Financial Services industries in Australia and New Zealand.Responsible for running the Signature Success business, driving renewals and growth, and aligning with Renewals and Success Plan Sellers.The ideal candidate has strong people management,...

  • Senior Director, Customer Success, Apac

    7 hours ago

    Sydney, New South Wales, Australia Deputy Full time

    Overview Senior Director of Customer Success, APAC at Deputy.Deputy is a global Saa S remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London.Our platform serves workers and workplaces across 100+ countries.We are backed by global investors and recently achieved Unicorn status.We transform frontline (hourly)...

  • Senior Director, Customer Success, Apac

    1 day ago

    Sydney, New South Wales, Australia Deputy Full time

    Deputy is a global Saa S remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States.Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries.We are backed by top global investors and recently achieved Unicorn status.At Deputy,...

  • Director, Customer Success Management

    22 hours ago

    Sydney, New South Wales, Australia Salesforce Full time

    OverviewDirector, Customer Success Management role at Salesforce. Led by focusing on Signature customers in Financial Services industries in Australia and New Zealand. Responsible for running the Signature Success business, driving renewals and growth, and aligning with Renewals and Success Plan Sellers. The ideal candidate has strong people management,...

  • Director, Customer Success Management

    20 hours ago

    Sydney, New South Wales, Australia Salesforce Full time

    OverviewDirector, Customer Success Management role at Salesforce. Led by focusing on Signature customers in Financial Services industries in Australia and New Zealand. Responsible for running the Signature Success business, driving renewals and growth, and aligning with Renewals and Success Plan Sellers. The ideal candidate has strong people management,...

  • Senior Director, Customer Success, APAC

    20 hours ago

    Sydney, New South Wales, Australia Deputy Full time

    OverviewSenior Director of Customer Success, APAC at Deputy. Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London. Our platform serves workers and workplaces across 100+ countries. We are backed by global investors and recently achieved Unicorn status.We transform frontline (hourly)...

  • Senior Director, Customer Success, APAC

    3 days ago

    Sydney, New South Wales, Australia Deputy Full time

    This is a Senior Director, Customer Success, APAC role with Deputy based in Sydney, NSW, AU == Deputy ==Role Seniority - directorMore about the Senior Director, Customer Success, APAC role at DeputyDeputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely...

  • Customer Success Director

    3 weeks ago

    Sydney, New South Wales, Australia Partale Full time

    Sydney, CBDFull-Time, Permanent OpportunityAbout our clientOur client is a leading provider of registry, employee share plans, and fund administration solutions in Australia. With a strong focus on innovation, compliance, and client service, the business supports a growing portfolio of funds across various asset classes, including property, listed and...

  • Senior Director, Customer Success, APAC

    3 days ago

    Sydney, New South Wales, Australia Deputy Full time $120,000 - $150,000 per year

    Deputy is a global SaaS remote-first workforce management company with hubs in Sydney, Melbourne, San Francisco and London, plus team members working remotely across the United States. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. At...

Director of Customer Success

2 weeks ago

Sydney, New South Wales, Australia Creatio Full time US$100,000 - US$150,000 per year

Creatio is a global vendor of an AI-native platform to automate workflows and CRM with no-code and a maximum degree of freedom. Our platform combines an AI-first architecture, composable no-code tools, and enterprise-grade governance to help organizations build and scale faster.We're proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.'s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. With our record-setting pace of growth, we're growing rapidly and looking for dynamic and ambitious Customer Success Director  to join us in driving the future of business technology.We're growing rapidly and welcome candidates located in Australia, Sydney to join us in driving the future of business technology.Responsibilities:Team Leadership: Coach, mentor, and lead a high-performing team of Partner Success Managers, Customer Success Managers, and Customer Success Executives. Foster a culture of both high employee engagement and exceptional performance APAC region. Ensure performance against key metrics, including Retention, Expansion, and NPS.Adoption and Usage: Drive high adoption and usage of Creatio's platform and products across APAC region. Ensure customers progress along the Creatio Customer Journey through proactive and prescriptive touchpoints.Renewal Strategy: Own the strategy for renewal success, including strategic planning and commercial strategy to maximize revenue retention. Mentor team members in renewal planning and commercial structures.Customer Engagement: Participate in customer meetings, serve as an Executive Sponsor for key accounts. Build strong relationships with key leaders and sponsor contacts across the customer base.Collaboration: Liaise with functional leaders across Support, Services, Product, and Engineering. Provide support for customer escalations and ensure a cohesive approach to customer success.Global Leadership: Contribute as a member of the Creatio customer success global leadership team.Compliance and Reporting: Ensure team compliance with renewal planning and customer health updates. Own internal Quarterly Business Reviews (QBRs) as part of the quarterly planning cycle.Implementation Support: Monitor and support customer implementations across the region. Ensure projects are on track for go-live success, and provide guidance on proactive risk mitigation actions.Requirements:Experience: 4 years of prior Customer Success leadership experience with strong implementation project experience.Commercial Acumen: Demonstrated strong commercial acumen and a collaborative leadership style.Industry Knowledge: Experience in SaaS/Cloud Software, with a preference for those familiar with CRM solutions or development platforms.Communication Skills: Exceptional executive-level written and verbal communication skills in English.Customer Focus: Customer-obsessed with a high level of curiosity about customer needs and expectations.Technology Proficiency: Experience with the typical Customer Success technology stack. What you should expect from us:  The award-winning product (a Leader in Gartner Quadrants) to be proud of;A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;Culture of genuine care, ownership, dedication, and high standards (learn more here);A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;Caring for your health: Creatio offers several options for medical insurance together with our medical partner;Creatio offers all team members competitive pay;Paid leave options for life-qualifying events, sicknesses, etc;Nice and modern hub in the Sydney city center to get acquainted with colleagues or to gain some quiet space for concentration.

Responsibilities:
  • Team Leadership: Coach, mentor, and lead a high-performing team of Partner Success Managers, Customer Success Managers, and Customer Success Executives. Foster a culture of both high employee engagement and exceptional performance.
  • Metric-driven Success: Take full responsibility for Customer Success outcomes in Asia and ANZ region. Ensure performance against key metrics, including Retention, Expansion, and NPS.
  • Adoption and Usage: Drive high adoption and usage of Creatio's platform and products across the region. Ensure customers progress along the Creatio Customer Journey through proactive and prescriptive touchpoints.
  • Renewal Strategy: Own the strategy for renewal success, including strategic planning and commercial strategy to maximize revenue retention. Mentor team members in renewal planning and commercial structures.
  • Customer Engagement: Participate in customer meetings, serve as an Executive Sponsor for key accounts. Build strong relationships with key leaders and sponsor contacts across the customer base.
  • Collaboration: Liaise with functional leaders across Support, Services, Product, and Engineering. Provide support for customer escalations and ensure a cohesive approach to customer success.
  • Global Leadership: Contribute as a member of the Creatio customer success global leadership team.
  • Compliance and Reporting: Ensure team compliance with renewal planning and customer health updates. Own internal Quarterly Business Reviews (QBRs) as part of the quarterly planning cycle.
  • Implementation Support: Monitor and support customer implementations across the region. Ensure projects are on track for go-live success, and provide guidance on proactive risk mitigation actions.
Requirements:
  • Experience: 4 years of prior Customer Success leadership experience with strong implementation project experience.
  • Commercial Acumen: Demonstrated strong commercial acumen and a collaborative leadership style.
  • Industry Knowledge: Experience in SaaS/Cloud Software, with a preference for those familiar with CRM solutions or development platforms.
  • Communication Skills: Exceptional executive-level written and verbal communication skills in English.
  • Customer Focus: Customer-obsessed with a high level of curiosity about customer needs and expectations.
  • Technology Proficiency: Experience with the typical Customer Success technology stack.
What you should expect from us:
  • The award-winning product (a Leader in Gartner Quadrants) to be proud of;
  • A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
  • Culture of genuine care, ownership, dedication, and high standards (learn more here);
  • A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
  • Caring for your health: Creatio offers several options for medical insurance together with our medical partner;
  • Creatio offers all team members competitive pay;
  • Paid leave options for life-qualifying events, sicknesses, etc;
  • Nice and modern hub in the London city center to get acquainted with colleagues or to gain some quiet space for concentration.