Advisor Merchant Servicing

7 days ago

Melbourne, Victoria, Australia NAB Full time $104,000 - $130,878 per year

Merchant Servicing Representative

In the role of Advisor Merchant Servicing role, you will be joining a team that is nothing short of customer obsessed. Each day you will go above and beyond to assist a variety of customers to resolve and troubleshoot technical issues with their merchant terminals.?

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. ?Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

  • Fantastic opportunity to elevate your career in Business Banking

  • Use your expertise to drive positive outcomes for our customers

  • Develop your skills within a highly supportive and engaging team environment

Each day, you'll go above and beyond to:

  • Identify and resolve any customer issues with a high level of service and tailored solutions.?

  • Provide an exceptional customer service experience in a high-volume call environment.?

  • Collaborate with colleagues and other departments where necessary, to ensure fast and satisfactory results for our valued customers?

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • A passion for providing outstanding customer service.?

  • Able to demonstrate a high level of resilience and patience while assisting and resolving issues in a high-pressure situation?

  • Good administrative and technical ability.?

  • Able to work the following hours. Standard business hours for the first 3 months in Docklands, then a rotating roster (Monday to Friday) 7am – 7pm for 3 - 6 months, then a rotating roster Monday to Friday 7am - 10pm thereafter.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit   To discuss adjustment requirements, please contact the NAB Careers team, via (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

  • Advisor Merchant Fulfilment

    5 days ago

    Melbourne, Victoria, Australia Nab - National Australia Bank Full time

    **Work type**: Permanent Full time**Location**: Aust - VIC Metro- **Work with a Top 3 Employer to Grow your Career in Australia as we are investing in our talent and building awesome careers**:- **Dynamic administrative function that supports our Customers**:- **Develop your skills within a highly supportive & dynamic team environment****About the team**:Our...

  • Merchant Operations Director

    2 days ago

    Melbourne, Victoria, Australia beBeeOperational Full time $90,000 - $120,000

    Are you looking for a challenging leadership opportunity in merchant operations?Merchant Operations LeaderAs a key member of our team, you will lead and manage a group of dedicated merchant service advisors.This role is ideal for someone who is organized, efficient, and has a natural ability to build strong relationships with colleagues and...

  • Merchant Growth Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeGrowth Full time $100,000 - $150,000

    Merchant Growth SpecialistAs a pioneer in our customer success team, you will launch a new initiative to serve as strategic advisors for high-potential merchants. You will create the playbook rather than following one, forging new ground in how we support extraordinary merchants. Your goal is to help merchants meet their goals by developing strong...

  • Merchant Operations Manager

    2 days ago

    Melbourne, Victoria, Australia Corpay, Inc. Full time

    **Share pages with your social network** * (twitter) guest\_id, k, \_twitter\_sess, original\_referer* (facebook) datr, lu* (g+1) PREF, SID, HSID, SSID* **TribePad** - this allows you to login to our social recruitment management platform* **trackerToken-4** - this is similar to Google Analytics but specifically allows us to determine which of our marketing...

  • Merchant Operations Manager

    2 days ago

    Melbourne, Victoria, Australia Corpay, Inc. Full time

    **Share pages with your social network** * (twitter) guest\_id, k, \_twitter\_sess, original\_referer* (facebook) datr, lu* (g+1) PREF, SID, HSID, SSID* **TribePad** - this allows you to login to our social recruitment management platform* **trackerToken-4** - this is similar to Google Analytics but specifically allows us to determine which of our marketing...

  • Merchant Service Professional

    1 week ago

    Melbourne, Victoria, Australia beBeeClient Full time $75,000 - $80,000

    Our ideal candidate will be responsible for delivering exceptional service to merchants and end customers.The successful individual will work closely with leadership to ensure high standards are met, handle client-facing calls and inquiries, onboard and train merchants on internal platforms, troubleshoot basic technical issues, and maintain set SLAs.Key...

  • Leading Merchant Network Team

    2 days ago

    Melbourne, Victoria, Australia beBeeManager Full time $120,000 - $150,000

    Job Description:">We are seeking a seasoned Merchant Operations Manager to lead our merchant network team. This role is critical to the success of our business, and we are looking for someone who can motivate and inspire their team to deliver exceptional results.">About the Role:">The Merchant Operations Manager will be responsible for overseeing the core...

  • Nab Merchant Customer Service Advisor

    5 days ago

    Melbourne, Victoria, Australia Hays Full time

    NAB's Wantirna South, 3152. Hub is looking for future bankers - CITIZEN & PR ONLY.NAB creates employees who thrive when achieving great results for the customer, the brand and themselves.- A diverse and inclusive workplace works better for everyone, and when you work at NAB, you'll experience the benefits first-hand.- Your ambition, flexibility, resilience,...

  • Merchant Customer Service Representative

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $65,000 - $75,000

    Merchant Support Specialist Job DescriptionWe are seeking a highly skilled Merchant Support Specialist to join our team. This role will be responsible for delivering exceptional customer service and support to merchants, while also ensuring timely resolution of technical issues.The ideal candidate will have prior experience in a client-facing role, with a...

  • Merchant Services Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $55,000 - $90,000

    Job SummaryWe are seeking a skilled merchant servicing professional to join our customer-obsessed team.In this role, you will assist customers with technical issues related to their merchant terminals, providing exceptional service and tailored solutions.You will work collaboratively with colleagues and other departments to ensure fast and satisfactory...