Bench Service Team Leader

Lead and develop the bench repair technicians in performing repair, maintenance, and calibration of industrial products such as ANI, NDT, and RVI in a manner that enables them to support the department in achieving targets associated with providing our customers a service level that is the benchmark in the industry. Ensure continual improvement projects recommendations are implemented and followed and to contribute to discussions and decision making. Working closely with other team leaders, service operations supervisor, service management team and staff from within the department and across the organisation as required. Maintain a positive culture and mindset within workshop team aiming to increase engagement score year on year.

Daily, Weekly, Monthly repair forecast and resource capacity planning.

Monitor and report KPI achievement and implement actions required to enable team members to meet the agreed targets using Evident released processes.

Contribute to the development of a customer focused team mindset

Promote and support OHS, 5S and continuous improvement initiatives.

Ensure timely cascading of technical bulletins and changes to processes to the repair team utilising technical specialist via technical meetings and other media.

Manage and coordinate assigned technical specialist as per technical specialist position description.

Support of project and administration tasks as required by Management

Conduct weekly team meetings

Monitor technicians' skillset and skillset shortages and plan training according to requirements

Perform all repairs in accordance with Quality Standard AS/ISO9002 as detailed in Company Objectives.

Carry out efficient and effective repairs/servicing to ANI equipment, facilitating prompt return of the equipment to the client.

Provide efficient and effective servicing and maintenance for all IBD demonstration and loan equipment.

Carry out pre-sale calibration adjustments/additions and QC checks to ANI X-Ray Fluorescence (XRF) equipment, under direction from the ANI Product Manager.

Provide application support and advice to our ANI sales team and our ANI customers, under supervision of the ANI Product Manager.

Process all QIS and equipment returns for Evident and third-party products.

Carry out inspection and correct operational testing of equipment on completion of repair, including "Sign-off" of Quality Assurance Certificates as confirmation of having carried out above checks.

Provide feedback to sales team of any replacement sale opportunities due to uneconomical repairs and obsolete product repairs.

Maintain customer instrument service records.

Inspect products and/or materials for conformity to regulatory, manufacturer and industry operational standards.

Maintain tools and work area to in accordance with 5S principles.

Ensure correct operation, and maintain proper storage, of all test equipment used in the repair, calibration and testing of electronic and equipment.

• Bachelor's degree in mechanical, electrical, or electronic engineering .
• Possess an understanding of electronics and computer-linked equipment.
• Excellent electro-mechanical aptitude with exposure to optical mechanics is advantageous.
• Understanding of Evident ANI equipment repairs and calibration, with understanding of Evident NDT & RVI equipment repairs preferred but not essential.
• Proven people management and conflict resolution skills.

Evident Inspection Technologies is a Wabtec company We revolutionize the way the world moves for future generations, and we are excited for YOU to move with us Evident Inspection Technologies, a Wabtec company, is a world leader in the manufacture of innovative inspection equipment used in industrial and research applications in the aerospace, power generation, petrochemical, civil infrastructure, automotive and consumer products industries.

To work at Evident Inspection Technologies, a Wabtec company, is to develop within an organization that is an international leader in its field. We stand out for our expertise, enriching work environment and constant search for better solutions. Evident Inspection Technologies, a Wabtec company, offers a wide range of ultrasonic and eddy current flaw detection software and equipment. Our equipment is used, among other things, to inspect welds, detect hidden cracks, voids, porosity, and other internal irregularities in various materials.

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We are an Equal Opportunity Employer