Customer Service Officer

Do you want to work for an iconic Tasmanian organisation committed to changing lives and making a difference to your community?

St John Tasmania is not-for-profit, purpose-driven organisation that has been enhancing community safety through first aid for over a century. We are committed to supporting our local communities with initiatives such as our First Aid in Schools and Free Community Defibrillator programs. Our team consists of both employees and volunteers, dedicated and passionate about our mission. We take pride in fostering a culture that is customer-focused, quality-driven, and future-focused.

We have an exciting opportunity for an individual to join our Customer Supplies team as a full-time Customer Service Officer, based in Moonah.

In this role, will be the first point of contact, helping customers to find products and equipment that meet their needs through our First Aid retail outlet, the "Scooters & Mobility" store, and our First Aid Kit servicing vans. Your responsibilities will include the timely processing of goods and services for our clients, managing inventory, providing retail customer service, and customer services scheduling.

Responsibilities include:

• Provide exceptional standards of customer service to exceed customer expectations.

• Coordinate scheduling of site visits, ensuring regular appointments to deadlines.

• Effectively manage inventory, including invoicing, maintaining appropriate stock levels, and merchandising standards

• Develop and continually improve your knowledge of first aid supplies and mobility products to assist clients in achieving optimal outcomes.

• Build and foster strong relationships with customers to enhance our brand and expand our customer base.

• Engage in ongoing improvement initiatives that foster a positive client experience and cultivate a purposeful workplace culture.

• Maintain accurate customer records in the nominated software system.

• Work collaboratively to achieve results that align with St John Tasmania's goals and priorities across our three Supplies teams.

• Maintain a safe working environment by adhering to Work Health and Safety legislation, codes of practice, and relevant policies and procedures.

• Having experience with MYOB or similar software, exposure to a warehousing or logistics environment, or previous experience in the healthcare sector would be beneficial

What You Need to Succeed

• A collaborative spirit, able to work effectively in a team environment.

• Customer-centric, with the capability to build strong relationships and provide an exceptional, responsive customer experience.

• Proficient in using and leveraging technology to boost productivity.

• Detail-oriented, with strong organsational skills, and the ability to prioritise and solve problems proactively.

• A skilled communicator who can clearly and confidently engage with customers both in person and over the phone.

Essential Requirements

To work with us, you must:

• Be willing to acquire or provide a National Police Check that has been issued within the last six months.

• Possess or be willing to acquire a Working with Vulnerable People (WWVP) Registration with NDIS endorsement.

• An unrestricted Australian Driver's licence

• Be an Australian Resident or hold a valid Australian working visa.

To apply for this exciting opportunity please provide a resume and detailed cover letter outlining your motivations for this position.  To submit your application, select "Apply Now" by COB on 6th October 2025, however, please note that interviews may commence at any time during the advertising period.

St John Tasmania prioritises the safety and wellbeing of all children involved in its activities, maintaining zero tolerance for child abuse and neglect. We take any allegations seriously and work to prevent harm or exploitation.

We value diversity and inclusivity, fostering a respectful and welcoming workplace. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

Think first aid. Think St John.