Regulatory Services Operations Coordinator

About us

City of Palmerston presents an exciting opportunity for people seeking a dynamic, progressive and fast-paced organisation, where collaboration and personal development are core components. We provide a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability.

Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community.

Other benefits of working with City of Palmerston include:

• Attractive salary
• Generous leave entitlements including 6 weeks annual leave
• 15 days personal leave
• Additional superannuation contributions matched to 2%
• Discounted gym memberships (SWELL) and daily fruit baskets
• Access to wellbeing allowance, initiatives and Employee Assistance Program
• Generous training and professional development opportunities

Our Commitment to You and Our Customers

At CoP we value

• Teamwork
• Commitment and Accountability
• Sustainability and Self-Sufficient
• Quality Resources
• A culture of Continuous improvement

In addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:

• Make it easy for customer
• Perform with pride
• Listen, learn and act
• Evaluate and improve

About the Opportunity

To lead the Regulatory Services Operations team in the delivery of statutory and educational services, achieving compliance and excellent customer service and promoting good social behaviour in the community.

Working with the Regulatory Services Manager, the Regulatory Services Operations Coordinator is responsible for the leadership and management of a range of programs and services that contribute to the delivery of the City of Palmerston Community Plan including:

• Animal Management by-law enforcement
• Public Places by-law enforcement
• Signs, Hoardings and Advertising by-law enforcement
• Parking Regulation enforcement
• Regulatory Services Education Program support
• By-law Investigation, Legal Brief and Prosecution
• Liquor Application review and response
• Education and Policy initiatives

About You

We are looking for a person with the following:

• Diploma in law, public policy, compliance or other related fields or extensive experience as a Ranger, By-laws Officer or in a similar position.
• High level animal management experience with a concise understanding of animal welfare and community education approaches.
• Proven experience in managing a team in a regulatory environment.
• Ability to interpret, adhere to, follow, and regulate relevant Northern Territory Government and Council legislation and policies.
• Sound knowledge of the operations of Local Government and the functions of Regulatory Services.
• Excellent written and verbal communication skills including the ability to liaise with a wide cross section of people and manage business correspondence.
• Ability to develop procedures for the effective implementation of policy in a regulatory environment.
• Experience in budget management in the delivery of programs.
• Demonstrated experience in negotiation, assessment and problem solving to efficiently and appropriately resolve complex and sensitive issues.
• Experience working in a cross-cultural environment, especially with Indigenous communities.
• A positive attitude and commitment to deliver quality customer service.
• Willingness to attend weekend work, emergencies and out-of-hour duties as rostered or as required.
• A clear understanding of the role that Work, Health and Safety plays within the workplace coupled with a willingness to commit and adhere to Work, Health and Safety practices and policies.

At City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.

To Apply:

To view a copy of the position description and to 'Apply' please see below.

Applications Close: Tuesday, 9 September 2025

Before the City of Palmerston's employment offer is confirmed, successful applicants must provide evidence of eligibility to work in Australia, hold a Class C Drivers Licence, provide copies of relevant qualifications, and undergo a criminal history check. Some roles may require successful applicants to attend a medical examination, participate in a psychometric assessment, hold a Working with Children clearance and/or hold a White Card.