Risk and Assurance Manager

Lead risk and assurance excellence in a purpose-driven organisation

• Permanent full-time role.
• Leading Not-for-Profit Housing Provider
• Be part of a purpose-driven organisation, impacting women's lives
• Enjoy a friendly, collaborative workplace culture
• Access our award-winning Employee Assistance Program for mental wellbeing and coaching support
• Attractive remuneration package plus salary packaging options up to $15,900 annually
• Work in a great Surry Hills location
• Enjoy extra leave between Christmas and New Year, plus a birthday day off
• Flexible work arrangements available
• Monthly massages to help you relax

What we do

Empowering women to improve their lives through the provision of housing that is affordable
.

The Women's Housing Company (WHC) Limited is a registered charity and Tier 1 Community Housing Provider managing over 1200 properties providing housing, accommodation and support services for women and

children across Sydney, the Hunter and Coffs Harbour.

At
WHC we provide housing and homelessness services to single women and women with children in NSW.

Last year, we housed almost 1,700 women and children, as well as supported over 300 homeless women. We have a particular focus on addressing the housing needs of older women, women with children, and women who have experienced domestic and family violence.

Reports to:

CFO

Contract:

Permanent, on-going

Hours of work:

35

Location:

Sydney, NSW

Salary:

$141,205.92
(

including annual leave loading and super), plus tax benefit of salary packaging

Our Values

Collaboration. Integrity. Courage. Respect. Focus.

Role Purpose

As an integral part of the Finance and Corporate Services Team, the Risk and Assurance Manager is responsible for ensuring WHC's contractual, regulatory and legislative obligations are met. This position will coordinate WHC's risk management, internal audit, regulatory compliance, accreditation/registration and assurance functions.

The role reports to the Chief Financial & Corporate Services Officer however it supports and works closely with the Senior Management Team.

Snapshot of Key Accountabilities

Lead WHC quality assurance and risk management frameworks aimed at reducing and managing client risk

• Lead the development and implementation of WHC impact measurement approach to ensure our housing and homelessness services have a positive impact on the lives of women we house and support.
• Support Executive Leadership Team to embed quality safeguarding and dignity of risk practice in WHC operations.
• Develop and oversee evaluation frameworks to embed a culture of evidence-based development and decision making.

Actively administer WHC's Risk Management Framework; promotion of risk awareness within the organisation and ensuring that applicable staff are complying with the framework

• Ensure robust management of WHC's corporate risk registers, ensuring they are up to date, have appropriate ratings, prioritisation, and reporting.
• Manage, promote, embed and continuously improve WHC's risk framework
• Conduct regular (e.g. quarterly) risk management meetings with Executive and Senior Management
• Monitor and analyse risk related data to ensure that trends / themes identified are considered within relevant risk management activities, for example complaints and incident data
• Support teams in identification and assessment of risks for projects and tenders

Ensure WHC to maintains compliance with regulatory requirements and maintains its Tier 1 Community Housing Registration status and other accreditation

• Ensure contracts comply with company policies, legal standards, and relevant industry regulations.
• Evaluate the effectiveness of internal controls related to contract management and implement improvements.
• Contract Lifecycle Management:  Oversee the entire contract lifecycle, from creation and negotiation to renewal and termination, to maximise value and ensure consistency.
• Develop, implement and coordinate an evidence collection process for the preparation of the Registration submission, and guide and support Managers and team members to effectively contribute.
• Implement new systems to ensure compliance with any change to registration requirements or legislation
• Develop and recommend Risk & Compliance policies and procedures.

Ensure compliance with contractual obligations (with government, Bridge Housing and grant providers)

• Development and maintenance of a register of contracts and key contractual responsibilities
• Development and maintenance of an acquittals and reporting register and co-ordination of compliance with the register.
• Review and oversight of reporting to key stakeholders (annual, quarterly and ad-hoc)
• Co-ordination of corporate and program level annual acquittal processes for homelessness services

Perform internal audits in accordance with the Internal Audit Plan or as otherwise required

• Development of an internal audit policy and set of procedures
• Development of annual plans and scoping of internal audits, ensuring that WHC activities are compliant with documented policies, procedures and legislation
• Perform internal audit reviews in accordance with internal audit procedures
• Obtain, analyse and evaluate information through documentation reviews, interviews, sample testing etc.
• Draft internal audit reports for management, Executive and the Board Audit & Risk Committee (BARC)
• Develop an understanding of business processes and identify risks and areas for improvement
• Agreeing internal audit actions with relevant management
• Monitor the implementation of agreed action

Review, develop and recommend policies and/or procedures as per the policy & procedure review schedule

• Where required, take ownership of the development and approval of policies related to compliance and governance, including relevant consultation
• Maintain and drive the policy and procedure review schedule, ensuring timely advice of review requirements to Managers
• Provide support & guidance in the review of policies by Managers, as required.
• Ensure policies across the organization are compliant with relevant sector and legislative requirements and accreditations.
• Provide advice and knowledge to other departments on policy development and review as required.
• Ensure effective document version control across the organisation
• Facilitate approval of policies by liaising with the Executive and preparation of materials required for the BARC and Board

Collaborate with BARC and the Senior Management Team to support WHC in maintaining compliance with relevant legislation and licenses including but not limited to WHS, RTA, Privacy, Anti-Discrimination legislation, ATO, ACNC, ASIC and Fundraising

• Assist with the development of a WHS framework and work closely with all teams to ensure WHC maintains and complies with WHS requirements for staff and contractors
• Ensure that all activities associated with WHC's housing and homelessness operations comply with WHS legislation, contractual requirements and WHC procedures
• Independent review of the operational guidelines between WHC and its maintenance contractors to ensure that all WHS, privacy and other risks are identified, communicated and managed
• Assist the Property Services team to ensure that all maintenance contractors have appropriate systems and processes to ensure compliance with relevant legislation and their contractual obligations to WHC

Insurance

• Manage the annual insurance procurement process
• Continual review of insurance proposals to ensure cover is adequate
• Action insurance endorsements as a result of any changes in the business (e.g. new business or changes in the property portfolio)
• Co-ordinate the regular review and update of declared values

Business Continuity

• Maintenance of the Business Continuity Plan
• Ensure that staff across the business understand their responsibilities, via the provision of training
• Co-ordinate the testing of Business Continuity Plans

Qualifications, Experience, Knowledge

• At least 5 years' experience with risk and assurance management, contract lifecycle management, risk frameworks and/or internal audit
• Experience within the community housing or homeless services sector advantageous
• Knowledge of Australian Standards for Risk and Compliance Management
• Relevant senior tertiary qualifications preferably in law, risk management, social sciences and/or relevant business & commerce,
• Excellent stakeholder management and relationship management skills
• Experience in service quality improvement and impact measurement
• Experience with relevant software
• Mandatory National Police Check and WWC, or willing to take.

How to apply
:

If you have the qualifications, experience, and knowledge we are looking for—and the idea of life at Women's Housing Company excites you—we would love to hear from you

Your application should include your resume and cover letter, stating why you would be the best candidate for this role. Please ensure your resume and cover letter are submitted as one document.

Applications will be considered as they are received, there is no closing date.
Please submit your application as soon as possible.

To request a position description, please contact:

If you require any reasonable adjustments during any part of the recruitment process, please let us know.

We will not consider agency referrals.

Only candidates selected for further consideration will be contacted.

It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid National Police Check, and a Working with Children Check