Correctional Case Officer

1 week ago

Clarence Valley Council, Australia Serco Plc Full time $70,827 - $95,777 per year

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward. 

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

  • Typical earnings start at $70,827 p.a. + super (including penalty rates), with opportunities to earn above $90K p.a. + super
  • From March 2026 (pending Fair Work Commission approval), typical earnings increase to $75,077 p.a. + super, with opportunities to earn above $95K p.a. + super
  • Hourly rates increase as you achieve Correctional Officer Level 2 and Level 3
  • 5 weeks annual leave
  • Every second weekend off – enjoy a 7-day fortnight roster
  • Uniforms and lunch provided
  • 24/7 access to medical & mental health support via Sonder
  • Flexible salary packaging options
  • Ongoing career progression and development opportunities
  • A supportive, team-first environment with trusted leadership

Refer a Friend – Get Rewarded

Know someone who'd be great for this role? Refer them and, if they're hired, you'll receive a Prezzee Voucher.
Conditions apply.

Make an impact at Serco

As a Correctional Case Officer, you will play a key role in supervising, managing, and supporting inmates while ensuring safety, security, and rehabilitation in a respectful and structured environment. You'll be working at Clarence Correctional Centre, helping inmates prepare for reintegration into society.

In this role, you will:

  • Supervise and manage inmates while promoting rehabilitation and reintegration
  • Conduct searches, monitor inmate activities, and maintain a structured, secure environment
  • Use communication and problem-solving skills to defuse tense situations and maintain order
  • Work closely with multidisciplinary teams to ensure inmate welfare

Serco is a place for you

You don't need experience—just the right mindset. We'll provide full training

To be successful in this role, you'll require:

  • Willingness to complete Certificate III in Correctional Practice (fully funded)
  • Strong communication, empathy, and resilience
  • Ability to stay calm under pressure and solve problems with sound judgment
  • Physical fitness to meet role demands
  • A valid Driver's Licence

As this is a position of trust, shortlisted candidates will undergo a Police Check and full probity assessment.

Have questions? Reach out to Kirsty (TA Lead) on kirsty.- we'd love to chat.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans, and people with disability.

By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion, and belonging.

Impact a better future at Serco.

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