Case Management Specialist

2 days ago

Hunter Valley, Australia NSW icare Full time

**Location: Gosford**
- Permanent Opportunity as a Case Management Specialist or Advisor with icare
- Hybrid working environment, office in Gosford NSW
- Offering starting salary of $99,938

**About the Role**

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same: as **Case Management Specialist** you will:
**Case Management**
- Take ownership of a varied portfolio of claims including complex claims from initial lodgement through to service delivery and closure, providing relevant advice and support in the completion of relevant documents.
- Exercise sound judgement in the selection of service providers, ensuring adherence to payment procedures and fee schedules. Undertake daily decisions concerning claim liability, compensation benefits payment, and injury management plans, emphasising high-level problem resolution.
- Act as a point of guidance for Associates dealing with cases, demonstrating leadership in problem-solving.

**Claims Complexity**
- Handle a varied portfolio of claims including complex claims independently, demonstrating a growing ability to navigate intricate cases, including serious complex physical injuries, psychological injuries, disputes, and nuanced customer behaviours

**Customer and Communication**
- Provide strategic communication to stakeholders, ensuring clear and accurate information dissemination on claims, entitlements, and available options.
- Lead and facilitate communication with medical / rehabilitation / treatment providers, ensuring a coordinated and consistent approach in complex cases.

**Documentation and Record Keeping**
- Keep up to date with relevant legislation, injury management initiatives, and policies/procedures.
- Conduct regular quality assurance reviews of claims activities.

**Skills & Experience**
- Min 1 year as an Advisor or Minimum 3 years of relevant industry experience in personal injury, life insurance or workers compensation working on complex cases preferred.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, to deliver better outcomes for those we serve. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.

  • Case Management Specialist

    2 weeks ago

    Hunter Valley, Australia NSW Government Full time $99,938 - $150,000 per year

    Location: Gosford12 months – Fixed Term Contract as a Case Management Specialist or Advisor with icareHybrid working environment, office in Gosford NSWOffering starting salary of $99,938About the RoleAs a Case Manager Specialist at icare your primary responsibility is to manage a portfolio of claims with some being complex, offering a high level of support...

  • Case Manager

    4 days ago

    Hunter Valley, Australia Life Without Barriers Full time $60,000 - $90,000 per year

    Job no: 505653Employment type: Full TimeLocation: Newcastle, Maitland & HunterCategories: Child, Youth & FamilyMonthly RDO with a competitive salaryDiscounted private health insuranceAccess to discounts on retail outlets, cinemas, restaurants and moreJoin one of Australia's leading social purpose organisationsCareer pathways across a national...

  • Case Manager. Permanent Full Time

    1 week ago

    Hunter Valley, Australia Life Without Barriers Full time

    **Job no**: 504092 **Employment type**: Full Time **Location**: Newcastle, Maitland & Hunter **Categories**: Child, Youth & Family **About the Organisation** Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they...

  • Therapeutic Case Manager

    2 days ago

    Hunter Valley, Australia Lifestyle Solutions Full time

    **Therapeutic Case Manager | Newcastle, NSW**: - **Child & Family Services**: - **Join an industry leader** Our team in Newcastle is looking for an experienced Case Manager to join our team! We are seeking a resilient team member who is looking to take on the next challenge in their career. You will be rewarded for your hard work and be part of improving...

  • Therapeutic Specialist Newcastle/hunter

    2 weeks ago

    Hunter Valley, Australia Lifestyle Solutions Full time

    **Permanent Full Time Opportunity**: - **Newcastle/Hunter**: - **Competitive Remuneration Package/Salary Sacrifice Options** We have an exciting opportunity to welcome a Therapeutic Specialist to to join our Child & Family Services team in Newcastle, NSW. Our Therapeutic Specialist's provide clinical knowledge and expertise to support children and young...

  • Therapeutic Specialist. Permanent Full Time

    2 weeks ago

    Hunter Valley, Australia Life Without Barriers Full time

    **Job no**: 505275 **Employment type**: Full Time **Location**: Newcastle, Maitland & Hunter **Categories**: Child, Youth & Family - **Based in Newcastle with flexible hybrid working arrangements**: - **Generous Employee Benefits - Access to salary packaging, Fitness Passport + More!**: - **Monthly rostered day off (RDO)** **About the role** As a...

  • Therapeutic Support Manager

    1 week ago

    Hunter Valley, Australia Lifestyle Solutions Full time

    **Therapeutic Support Manager**: - **Located in Hunter/Newcastle**: - **Full-time Permanent position** We are looking for a superstar Therapeutic Youth Support Manager to join the team and manage our service at our Newcastle/Hunter Services. As the Therapeutic Youth Support Manager, you will enable our Children and Young People to improve their quality...

  • Occupational Therapist

    1 week ago

    Newcastle, Maitland & Hunter, Australia Educational Case Management Pty Ltd Full time $80,000 - $100,000 per year

    Join Our Growing Multidisciplinary Team at ECMAre you an Occupational Therapist passionate about making a meaningful difference in the lives of individuals and families? Educational Case Management is seeking a motivated and compassionate Occupational Therapist to join our vibrant team in either a Full Time or Part Time capacity (days negotiable) at our...

  • (Indigenous Only) Specialist Indigenous Support

    2 days ago

    Hunter Valley, Australia BHP Full time

    **Date**:28 Aug 2024**Job Posting End Date**: **Job Country**:Australia**Job State/Province**:New South Wales**Job Location/Region**:Hunter Valley**About BHP** At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary...

  • Case Manager, MyLife

    1 week ago

    West Gippsland & Latrobe Valley, Australia Anchor Community Care Ltd Full time $60,000 - $90,000 per year

    Case Manager – MyLife (South)Full-time | Scoresby, VICApplications close Friday 12 September 2025About AnchorAt Anchor, we believe safe, secure and stable housing is the foundation for people to thrive. We deliver high-quality services that create meaningful improvements in the lives of children, young people, families and caregivers.Our practice is...