Technical Operations Manager

7 days ago

Sydney, New South Wales, Australia Boyce Full time $90,000 - $120,000 per year

The Opportunity

We're looking for a Technical Operations Manager to join our Technology team in Sydney. Acting as the second-in-charge to the Head of Technology, you'll lead our support function, manage escalations, and ensure the smooth delivery of technology services across Boyce. This is a daily hands-on role — you'll combine operational leadership with direct technical work, playing a critical part in keeping systems running, resolving complex issues, and advancing our technology capability.

What Your Day-to-Day Will Look Like

You'll be the operational heartbeat of our Technology team — managing people, processes, and platforms while staying directly involved in technical delivery every day. You will:

  • Lead IT Operations – Oversee support services, act as the primary escalation point, and ensure tickets are resolved within agreed SLAs.
  • Be the Senior Technical SME – Provide deep, daily hands-on expertise across Microsoft 365, Azure AD, Intune, networking, and endpoint management, ensuring performance, security, and reliability.
  • Drive Operational Excellence – Implement proactive maintenance, improve monitoring, and enhance our endpoint and identity management.
  • Manage People & Partners – Mentor and guide Support Analysts, manage rostering and workload, and hold MSPs and vendors accountable for outcomes.
  • Deliver Projects – Lead or contribute to technology initiatives such as Windows 11 rollouts, Intune uplifts, and other operational transitions.
  • Ensure Business Alignment – Translate technical priorities into tangible business value, balancing strong security with usability.

About You

You're a technically capable and operationally focused leader who thrives in a fast-paced environment. You can step into the Head of Technology's role when required, but you're equally comfortable being daily hands-on with technology to solve problems and deliver outcomes. You'll bring:

  • Tertiary qualifications in IT (Microsoft/Azure certifications highly regarded).
  • Significant experience in technical operations or infrastructure leadership.
  • Proven ability to manage escalations and lead a small team.
  • Deep expertise in Microsoft 365, Azure AD, Intune, endpoint management, networking fundamentals, and security principles.
  • Strong vendor and MSP management skills, with a track record of driving accountability.
  • Familiarity with ITIL or CoBIT frameworks.
  • Excellent communication skills, with the ability to simplify complex concepts for all audiences.
  • A customer-centric approach, with sound, independent decision-making.

About Boyce

Founded over 50 years ago, Boyce provides a range of advisory services to businesses and investors across NSW and beyond. With offices in Wagga Wagga, Goulburn, Orange, Tamworth, Dubbo, Cooma, Moree, Canberra, and Sydney — plus team members working remotely — we are deeply connected to the communities we serve.

We've ranked as the #1 Regional Accounting Firm in Australia in the AFR's Top 100 Accounting Firms list every year since 2018. Our success is built on trust, professionalism, and lasting relationships.

How to Apply

If you're ready to step into a pivotal, daily hands-on technical leadership role and help shape the future of technology at Boyce, we'd love to hear from you. Submit your application today.

Boyce is committed to building a diverse and inclusive culture. We are proud to be an equal opportunity employer where all colleagues can be their authentic selves.

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