Resident Experience Assistant General Manager

2 weeks ago

Melbourne, Victoria, Australia HOME Full time $70,000 - $120,000 per year

There is no place like HOME

Home is reinventing how people rent in Australia.

Inspired by the services of great hotels, HOME offers contemporary luxury living purposefully designed for renting. Featuring high-quality apartments, private onsite amenity, professionally managed services and community events programs, HOME fosters a strong sense of community and an ultra-convenient lifestyle for it's residents.

With three sites in some of Melbourne's best inner-city suburbs and a thriving community of over 2,000 residents, we are pioneers in the new Build-to-Rent property asset class in Australia.

Our team is like no other, empowered to be their very best. We create authentic living environments with the commitment to WOW and exceed our Resident community's expectations.

We are seeking a like-minded Resident Experience Assistant General Manager to join our team and lead from the front at HOME Southbank. This role involves taking a hands-on approach driving initiatives across the Resident Experience team and the daily operations. You'll be supported by a high-performing team to elevate the HOME experience to new heights. If you are looking for diversity, development, career progression, and a rewarding and robust culture, this role will open doors for you.

Reporting to the Resident Experience General Manager, this role involves assisting with overseeing the daily operations, making informed decisions and maintaining service standards. The position requires creating connections with the Resident Community and enhancing their experiences in line with the brand's standards that define HOME's brand excellence.

In this variety-packed role, you will be responsible for:

  • Leading and modelling a positive attitude, professional conduct, and unwavering commitment to quality outcomes and exceptional service delivery aligned to our core values, Safety, Community, Innovation and Sustainability
  • Leading and inspiring a high-performing team with a mindset of Professional and Personal Growth to learn all aspects of operations
  • Optimizing Resident satisfaction and management, including complaints/feedback and responding in a timely and professional manner.
  • Assisting with managing the day-to-day operations, planning, community events, staff development and engagement plus much more
  • Supporting the Resident Experience General Manager with tasks as required

In return, we offer:

  • an environment with a genuine culture and team spirit that values relationships & individuality
  • opportunity to be a mentor for the next generation of service professionals
  • attractive salary and incentives
  • benefits including, Wellness, Anniversary & Birthday Leave plus Income Salary Continuous Insurance
  • access to our Employee Assistance Program, 24/7 Sonder Support including a live safety feature
  • professional development support
  • long-term career growth and we will take you on the journey.

Now is the perfect time to join our expansion journey. If you're looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you – you've found us and we can't wait to hear from you

  • Residence Manager

    4 weeks ago

    Melbourne, Victoria, Australia Summerset Retirement Villages Full time

    OverviewResidence Manager | Lead from Day One in a Brand-New Aged Care Facility – Summerset Retirement VillagesBe part of something big. Shape the future of aged care in Australia – starting in Cranbourne North. Summerset is one of New Zealand's most awarded and fastest-growing aged care providers, and we're bringing our premium model of care to...

  • Residence Manager

    4 weeks ago

    Melbourne, Victoria, Australia Summerset Retirement Villages Full time

    OverviewResidence Manager | Lead from Day One in a Brand-New Aged Care Facility – Summerset Retirement VillagesBe part of something big. Shape the future of aged care in Australia – starting in Cranbourne North. Summerset is one of New Zealand's most awarded and fastest-growing aged care providers, and we're bringing our premium model of care to...

  • Residence Manager

    1 week ago

    Melbourne, Victoria, Australia Summerset Full time $60,000 - $120,000 per year

    Company Description Residence Manager | Lead from Day One in a Brand-New Aged Care FacilityBe part of something big. Shape the future of aged care in Australia – starting in Cranbourne North.Summerset is one of New Zealand's most awarded and fastest-growing aged care providers – and we're proud to now be bringing our premium model of care to Australia....

  • Residence Manager

    7 days ago

    Melbourne, Victoria, Australia Summerset Full time $70,000 - $120,000 per year

    Summerset is one of New Zealand's most awarded and fastest-growing aged care providers – and we're proud to now be bringing our premium model of care to Australia. Our brand-new village in Cranbourne North is the first of many, and we're looking for an experienced and inspirational Residence Manager to be there from the start.If you're ready to build a...

  • Residence Manager

    4 weeks ago

    Melbourne, Victoria, Australia Summerset Holdings Full time

    Company Description:Residence Manager | Lead from Day One in a Brand-New Aged Care FacilityBe part of something big. Shape the future of aged care in Australia – starting in Cranbourne North.Summerset is one of New Zealand's most awarded and fastest-growing aged care providers – and we're proud to now be bringing our premium model of care to Australia....

  • Residence Manager

    4 weeks ago

    Melbourne, Victoria, Australia Summerset Holdings Full time

    Company Description:Residence Manager | Lead from Day One in a Brand-New Aged Care FacilityBe part of something big. Shape the future of aged care in Australia – starting in Cranbourne North.Summerset is one of New Zealand's most awarded and fastest-growing aged care providers – and we're proud to now be bringing our premium model of care to Australia....

  • Resident Wellbeing Assistant

    2 weeks ago

    Melbourne, Victoria, Australia Royal Freemasons Ltd Full time $104,000 - $130,878 per year

    $30.88 p/h - $33.43 p/h (plus allowances) + superannuation + Salary packagingNot for Profit Salary Packaging available to increase your take home payJoin a progressive & supportive teamPart Time hours - no rotating rostersWant to be the one to make a positive impact in the lives of older people every day? Then Royal Freemasons is for you. Experience the...

  • Resident Services Manager

    6 days ago

    Melbourne, Victoria, Australia Ryman Healthcare Full time $104,000 - $130,878 per year

    About the roleWe have an exciting opportunity to join our leadership team as a Resident Services Manager at Weary Dunlop Retirement Villagein Wheelers Hill.This is a full time role working Monday to Friday Flexibility is a must, as part of the role you're required to be on call.At Ryman, our Resident Services Manager wears many hats; leading with kindness...

  • General Manager

    2 weeks ago

    Melbourne, Victoria, Australia Infinite Care Full time $120,000 - $180,000 per year

    Our Leadership Role Our General Managers are the heart and soul of ensuring our residents always gain the best care and access to safe facilities to live their best lives We take their care very seriously and fully appreciate our care home is their home every day We have an exciting newly created leadership role at Infinite's first greenfield architecturally...

  • General Manager

    2 weeks ago

    Melbourne, Victoria, Australia Regis Full time $90,000 - $120,000 per year

    Lead the operational and strategic management of the facility, ensuring high standards of care, compliance, and resident satisfaction are consistently achieved.Drive a culture of excellence through effective leadership, team engagement, and continuous improvement initiatives aligned with Regis' values and business objectives.The opportunityYour role as...