General Manager

Are you ready for your next move and to be part of the ever-growing Build to Rent momentum? If you are passionate about creating resident-centric experiences, bringing joy into the workplace and fostering connections in a thriving community – this role might be for you

What is Build-to-Rent (BTR)?

The build to rent model in Australia is a new way of renting that offers long-term security and flexible leases, with more options for tenants. Under build to rent Australia, one organisation owns the entire building and the rental units are leased individually. This single-ownership model allows secure rental terms for residents while accessing the benefits of professional property management. BTR offers a premium experience to residents, with leasing flexibility, an easy move in process, on-site management and an inclusion offer of a range of services and facilities to make your apartment your home (such as a gym, entertainment areas, outdoor dining and a pool to name a few).

Who Are We?

Essence Communities provides tailored Build to Rent (BTR) Management solutions, for projects across Australia and New Zealand. As the largest operator within the emerging BTR sector, our property management platform is shaped from a 27-year track record in property and asset management, being part of Australia's leading operator in the Living Sector.

Our foundation of experience and expertise has propelled our operations to be leading the transformation of Australia's rental sector. Over the past 4 years, we have been successfully managing BTR properties across Australia with several projects in the pipeline.

Role Overview:

Be part of a bold new chapter in Melbourne's BTR scene as our vibrant property in Preston makes its debut. We have an exciting opportunity for a reliable and inspiring General Manager to shape the BTR experience and vision for this property, lead the launch and day-to-day operations with a team that represents our core values.

This role requires a leader that leads with empathy, connection and joy whilst showcasing their benchmark in customer service, experience in property management and their ability to manage a building that many will call home. You will oversee every element of operations with passion, purpose and precision.

Key responsibilities include: 

• Build the ultimate resident experience that exceeds service expectations by implementing reassurance, memorable moments and joy in a safe and stable environment
• Develop a high-performing team focused on resident-centric service, reliability, empathy, connection and professionalism.
• Follow the companies procedures and implement in property procedures that will improve operations.
• Drive the property's financial growth by maximising income, exceeding targets, and implement leasing strategies to reduce vacancies and increase renewals.
• Ensure effective operational and revenue management to meet and exceed annual Net Operating Income (NOI) budgets.
• Oversee all property operations, ensuring compliance, risk management, high standards of presentation and positive impact across the asset
• Execute mobilisation efforts to ensure a seamless launch and flawless operational kick-off
• Act as the main liaison between leadership, clients, and partners to ensure fluid communication.
• Drive the leasing strategy with passion ensuring all touch points are the delivered with purpose and precision.
• Oversee the preparation and submission of property reports to ensure accuracy, timeliness, and compliance with KPI's.
• Think outside the box to create a joyful work environment that will reflect empathy and joy in resident interactions

Your Property

Preston is a vibrant, design-led BTR community based 10km outside of the Melbourne CBD. This development is situated on Time Out's voted Best High Street in the world, and features a sixteen story mixed-use property with 292 residences, three retail and seven office spaces as part of the community.

Purpose-built as a unified rental offering, the property boasts a sophisticated range of amenities including a resident's lounge, fully equipped gym, co-working spaces with bookable meeting room, private rooftop dining and communal terrace with pet play area.

About You:

With a background in BTR, property or hotels, you will possess a strong understanding of commercial acumen, rental market dynamics, pricing strategies, and resident engagement. As a strong leader, you will inspire teams, excel in communication, problem-solving, and deliver high-end customer service experiences. More about you:

• Detail orientated and results-driven, with a commitment to exceeding targets and performance indicators.
• Ability to lead with empathy, connection and develop a joyful environment for your team and residents
• Experience in building management – Understanding stakeholder interactions and requirements to create a safe environment,
• Understanding of the legislation
• Valid Full Real Estate Licence
• Proven leasing experience in the residential, commercial, and/or retail property sector
• Demonstrated ability to meet targets and exceed KPI's
• Strong financial acumen with a sharp eye for performance and profitability
• Unrestricted working rights in Australia
• Valid National Police Check

Has Preston piqued your interest?

Tell us about all the amazing qualities you can bring to Essence Communities. To start your journey, apply now with your resume and cover letter.

Essence Communities reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.