Code Compliance Manager

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we're championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

The Manager Code Compliance (Insurance) leads a team to support the work of two independent committees, the General Insurance Code Governance Committee (CGC) and the Life Insurance Code Compliance Committee (Life CCC).

This leadership position, with the guidance of the Senior Manager, Code Compliance, plays an important role in delivering on each of the Committee's purpose to monitor compliance with the respective industry codes to improve industry practice and delivering better outcomes for consumers.

The Manager Code Compliance leads and manages portfolios under the respective Committees' workplans to ensure the team delivers on these areas. This role will lead a team of up to 4 Senior Code Compliance Analysts.

Key accountabilities include:

• Lead, manage and report on specific areas of work/portfolios under the workplan.
• Supports the development and implementation of the Committees' compliance strategy to address non-compliance, uplift industry standards and protect the interests of consumers.
• Effective development and ongoing management of internal and external stakeholder relationships, influencing positive outcomes through those relationships.
• Progress opportunities for business improvement and change management activities.
• Contribute to an environment for innovation and continuous improvement, driving collaboration across the broader Code Group.
• Managing a team through effective people leadership, actively coaching for high performance.
• Perform other duties or functions that could reasonably be expected of this role.

Additional Information

By monitoring compliance with the Code, the Committees hold industry accountable to its promises, encourage best practice and improve customer outcomes.

While the work of the Committees is industry funded, they operate independently of the industry. The Committees operations are carried out by an independent secretariat service, provided by the Code Group, that sits within the Australian Financial Complaints Authority (AFCA).

• Experience leading in risk-based investigations, compliance, or regulatory roles.
• A proven track record of identifying and implementing business change to deliver efficient operational outcomes, and foster a high-performance culture.
• Sound experience in communicating with influence, negotiating strategic outcomes, and managing stakeholder relationships effectively.
• The ability to deliver on a portfolio of work in accordance with the budget.
• Experience in leading high-performing teams in a complex and demanding environment, including fostering an inclusive workplace.
• Coaching and mentoring to facilitate staff development and team performance.
• Highly developed written and oral communication skills, presenting complex information clearly and concisely for diverse audiences.
• Proficiency in analysing large data sets to identify trends, potential risks, and present findings and insights through clear and concise reports.
• An understanding of the financial services sector more broadly is desirable.
• The ability to travel interstate when required and work from the office two days per week.

Additional information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women's health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you're passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don't meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at [email protected].

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.