Customer Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia Lightning Broadband Full time $60,000 - $80,000 per year

About the role

As a Customer Experience Specialist at Lightning Broadband, you will be responsible for delivering exceptional customer service to our valued clients. In this casual contract (40 hours a week + weekends upon need and availability) based in Elsternwick, VIC, you will be the first point of contact for customers, providing support, answering queries, and resolving issues in a friendly and efficient manner.

What you'll be doing

  • Responding to customer inquiries via phone, email, and chat channels
  • Troubleshooting and resolving customer issues in a timely and professional manner
  • Providing accurate information about Lightning Broadband's products and services
  • Escalating complex issues to the appropriate team members when necessary
  • Maintaining detailed records of customer interactions and resolutions
  • Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

  • Previous experience in a customer service or call centre environment
  • Excellent communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Strong problem-solving and critical thinking abilities to effectively handle a variety of customer inquiries
  • Proficiency in using computer systems and technology to access customer information and provide solutions
  • A positive, friendly, and empathetic attitude with a genuine commitment to customer satisfaction
  • Flexibility to work in a casual environment, including evenings and weekends as required

What we offer

At Lightning Broadband, we are dedicated to creating a supportive and inclusive work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your work-life balance. Our team-oriented culture and commitment to customer service excellence make Lightning Broadband a great place to grow your career in the telecommunications industry.

About us

Lightning Broadband is a leading provider of high-speed internet and telecommunications services in Victoria. With a focus on innovation, quality, and customer satisfaction, we are committed to delivering reliable solutions to our growing customer base. As a dynamic and rapidly expanding company, we offer exciting career opportunities for individuals who share our passion for delivering exceptional customer experiences.

Apply now to join our team as a Customer Experience Specialist and be a part of our mission to provide the best broadband services in the industry.

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