Customer Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia Asahi Beverages Full time $60,000 - $80,000 per year

Your Impact
Asahi Beverages is currently looking to hire a best-in-class Customer Experience Specialist to join our team based in Southbank, Melbourne.

If you are an experienced customer service specialist with a mind for problem solving and a keen eye for detail this is the role for you

About The Role

  • Take ownership of customer inquiries by utilizing strong problem-solving skills to identify, investigate, and resolve issues promptly, ensuring first-call resolution and delivering exceptional service in alignment with company standards.
  • Work across multiple systems to find tailored solutions for our customers.
  • Strive for positive customer feedback.
  • Respond to any phone based or live chat queries.

About You
You are curious and seeking to work within a customer centric driven team that continuously challenges you. In addition, you will have:

  • Experience in an inbound customer service role involving problem solving, logistics, operations or inventory
  • Experience working in an environment with structured KPI's.
  • Telephone etiquette that is second to none, exceptional customer interaction skills.
  • You excel in administration, demonstrating accuracy and efficiency to ensure smooth and effective contact centre support.
  • Solution driven mindset.
  • The ability to work across different systems including SAP, Salesforce & PCP.

What We Offer

  • A close-knit team who support and champion each other.
  • Continuous coaching and learning opportunities.
  • Awesome office environment with access to new product launches, tastings and events.

Why Asahi Beverages?
At Asahi Beverages, we're passionate about crafting more than just drinks - we craft moments of connection, celebration, and shared enjoyment. We bring together a diverse portfolio of iconic beverage brands, a commitment to quality, and a drive to constantly innovate. Headquartered in Melbourne and with facilities right across Australia and New Zealand, you'll find Asahi is a place where talent is nurtured, and ambition is rewarded. If you're ready to toast your future, we're ready to meet you.

We are a Circle Back Initiative employer and commit to responding to all applicants.

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