Salesforce Tech Lead

Slalom
Slalom is a purpose-driven consulting company focused on strategy, technology, and business transformation. Founded in 2001, we had a simple goal - build a company where people love their work and love their life. As we continue to grow in Australia, we have a responsibility and opportunity to do good in the world. We're committed to building our business in ways that are sustainable and responsible, while creating innovative solutions to the world's biggest challenges. We have bold aspirations for the future and together with our people, partners, and customers, we take measurable actions for today.

The Salesforce team
As a Platinum Salesforce partner, we help our clients transform the way they connect with their customers. Our team is made up of Salesforce-certified experts with experience across the Salesforce Customer Success Platform and multiple industries. As the 3rd largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities, and exposing our people to interesting and diverse projects.

The Role: Salesforce Tech Lead - Principal
What You Will Do
You are the Salesforce subject matter expert, focused on designing and ensuring delivery of complex Salesforce solutions for and with our clients. You are a self-driven individual with a "get it done" attitude and a passion to solve complex business and technology problems.

• Own the technical vision for Salesforce Service Cloud solutions, ensuring scalability, security, and alignment with business objectives.
• Lead architecture and design sessions, setting standards and guiding solution decisions across integrated ecosystems.
• Drive complex integrations with Contact Centre platforms (Genesys), Agentforce, Data Cloud, and PSS to deliver seamless customer experiences.
• Oversee technical delivery across multiple streams, including custom development, API integrations, and data migration.
• Establish governance frameworks for release management, CI/CD, and coding standards to maintain quality and consistency.
• Act as a trusted advisor to client stakeholders, influencing technical strategy and building strong relationships.
• Mentor and guide technical teams, fostering collaboration and ensuring adherence to best practices.

What You'll Bring To Slalom

• Salesforce Expertise: Deep knowledge of the Salesforce ecosystem with a strong developer background and ability to design enterprise-grade solutions.
• Service Cloud Leadership: Proven experience delivering complex Service Cloud implementations, ideally in Contact Centre environments (Agentforce, Data Cloud, PSS).
• Integration Knowledge: Hands-on understanding of API integrations, data migration, and connecting Salesforce with platforms like Genesys.
• Technical Governance: Strong grasp of environment management, release management, CI/CD, and coding standards.
• Leadership & Team Management: Demonstrated ability to lead cross-functional delivery teams and mentor technical talent.
• Client Engagement: Exceptional communication and stakeholder management skills to influence decisions and build trusted relationships.

Our Values
Our culture and values reflect each individual Slalomer. We are dedicated to encouraging workplace diversity and ensuring all our people, from any background can contribute to their full potential. We wish to build a team that echoes the diversity of the communities we serve, and our values are an active part of our every-day, guiding our decisions.

What keeps us here?
When we moved to Australia in 2020, we had no idea just how important our work/life balance would need to be. We've asked our consultants what makes Slalom a great place to work and the most common answer – "the freedom to be ourselves when life gets in the way". We make a big effort to bring everyone together and allow space when space is needed. We believe in helping each other thrive in work and life and are proud to invest in benefits that include holistic wellbeing, meaningful allowances, and investment in our team's professional, technical, and personal growth.

Slalom is an equal opportunity employer and welcomes all qualified applicants. Slalom does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.