Principal Solution Engineer

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Job Category

Sales

Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is seeking a highly motivated and experienced Solution Engineer to join our Public Sector team. In this role, you will play a pivotal part in supporting our sales efforts and helping government agencies unlock the full potential of Salesforce's platform. You will be responsible for presenting a broad range of Salesforce solutions to prospects and customers while handling all technical objections in the sales cycle. Working with the extended sales team, you will help to develop a differentiated solution, demonstrate this to the customer, and address any questions and concerns they may have. During this process, you will create impactful relationships with your customers and strive to become their trusted advisor.

Specific Responsibilities

• Work in partnership with Account Executives to understand the unique challenges and business processes of our Public Sector customers.
• Be a technical expert in Salesforce's suite of products, understand how these solutions can be tailored to address government agency needs effectively and efficiently and explain complex technology concepts to both technical and non-technical customers.
• Understand and articulate the value of Salesforce's Agentforce and Data Cloud portfolio of solutions.
• Deliver engaging and informative product demonstrations and presentations that highlight the advantages of Salesforce solutions to government decision-makers.
• Be able to clearly articulate and present the business value and return on investment (ROI) that government agencies can expect by implementing Salesforce solutions.
• Craft value-driven proposals and presentations.
• Provide expert guidance on best practices, industry standards, and successful strategies tailored to the public sector
• Be an innovator who can create new solutions using out-of-the-box thinking
• Work as a team player by contributing, learning and sharing new knowledge

Required Skills

• Hands-on experience configuring the Salesforce application solutions
• Experience with Salesforce Public Sector Solutions would be highly desirable
• Experience working in government or selling to government, and/or managing and responding to bids and tenders, will be highly valued. Excellent verbal and written communication skills with a focus on capturing requirements and use cases, developing a solution and articulating business value
• Superior presentation and demonstration skills with a focus on storytelling
• Ability to work as part of a team to solve business and technical problems
• Experience of working across a range of industries and being able to understand the current landscape and typical challenges, and opportunities.
• Preferred Skills:
• Experience in a comparable pre-sales position, supporting the sales cycle in selling CRM or other high-value business solutions
• Technical understanding of SAAS solutions, architecture and modern business applications, including integrations
• A broad understanding of Cloud Computing and CRM
• Experience in multi-product solution selling
• Business Analysis and Business case/ROI construction
• Detailed knowledge of the Salesforce platform.
• Be self-motivated, flexible, and proactive
• Willingness and flexibility to travel as needed.

Salesforce is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

"At Salesforce, we encourage applications from Aboriginal and Torres Strait Islander peoples. Salesforce Australia is committed to walking together with the Traditional Custodians of this land, Australia's First Nations peoples, as we forge a path to reconciliation"

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.