Parts Interpreter

55 minutes ago

Mackay, Queensland, Australia 9ee2b2c8-e5ab-43d2-9f59-25c77b046dbe Full time $45,000 - $65,000 per year

About Us

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.

As CEA continues to grow, we're looking for a proactive and customer-focused team member to support our Mackay branch. Whether you're an experienced Parts Interpreter, a strong Customer Service professional, or someone with solid Administration experience looking to step into the construction equipment industry - we want to hear from you

About the Role

In this varied and hands-on role, you'll play a key part in keeping our customers and our team moving. From managing parts enquiries to supporting sales and admin functions, you'll be the go-to person for accurate information, efficient service, and a friendly customer experience. This position is ideal for someone who enjoys variety, problem-solving, and working in a team-based environment.

Key Responsibilities

  • Process and manage all parts orders, including pricing, data entry, and ordering from local and international suppliers
  • Respond to phone, email, and counter enquiries with prompt and professional customer service
  • Receive and process incoming parts orders, branch transfers, and supplier deliveries
  • Assist staff with technical parts information and general support
  • Provide administrative and customer service assistance to the Sales Department
  • Maintain compliance with WHSEQ requirements at all times

What We're Looking For

  • Previous experience in a parts interpreter/sales, customer service, or administration role (equipment or automotive industry experience highly regarded)
  • Strong customer service skills with a professional, friendly, and approachable manner
  • Solid organisational and time management abilities
  • Capable of working collaboratively in a team environment
  • Enthusiasm for solving customer challenges and delivering great service

Why Join CEA?

  • Competitive wage based on experience
  • Ongoing professional development and factory-based training
  • Reward and recognition programs
  • Family-owned, growing company with genuine career pathways locally & nationally
  • Supportive and friendly team environment
  • Employee assistance and wellbeing program (for you and your household)

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