Service Business Development Manager

At Hach ), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.  More about us:

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO).  Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today.  Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.

ROLE DESCRIPTION

The Service Business Development Manager is responsible for positioning Hach Pacific Service for synergistic and sustainable growth, working on a strategic and tactical level to develop a strong prospect base, and to promote and provide cooperation between various sales channels to meet or exceed all service targets.

What You'll Be Doing (Job Responsibilities)

• Achieve sales goals aligned with company objectives. Participate in sales activities including customer visits, trade seminars and shows, product demonstrations, customer and channel seminars, and close opportunities by participating in formal proposals, invitations to bid and supply contracts.

• Develop relationships with key accounts, channel partners, and new customers to identify business opportunities and expand market share.

• Collaborate with internal teams to ensure customer satisfaction and drive service delivery completion. Collaborate actively with internal teams and other Hach sales channels to identify opportunities and tailor Hach Service solutions to meet customer needs.

• Stay informed on Voice of Customer, industry trends, competitive activities, and business opportunities to drive new Service product offerings and growth strategies.

• Manage account performance using KPIs and implement strategies to achieve growth targets. Develop and regularly update sales and account plans to achieve assigned targets through customer engagement, Value Selling, and funnel management.

• Train internal teams and customers to ensure the full potential of Hach solutions are realized.

What We Are Looking For (Skills & Qualifications)

• Relevant Trade or Tertiary qualification related to instrumentation and/or process control systems.

• Extensive technical understanding, with minimum 5 years of technical sales or service experience, preferably in service sales with spares and contracts.

• Well-developed sales and negotiation skills.

• Excellent communication skills (written and verbal).

• Self-starter with demonstrated proficiency in time management skills.

• Demonstrated working knowledge of Microsoft Office; CRM (Salesforce and Servicemax) and ERP (Oracle or SAP) experience preferred.  

• Ability to travel domestically & occasionally internationally, up to 50% of time.

• Valid driver's license.

Preferred:

• Water instrumentation, equipment, and process knowledge.

• Strong applications knowledge to provide a total customer solution.

• Experience with or similar CRM to actively manage a sales territory.  

Environment:

• The work environment for this position is hybrid & field based. Requires frequent visits to industrial and processing sites.

Note: The duties listed in job descriptions are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties

does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Diversity, Equity, and Inclusion | Veralto: At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

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At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.