Room Attendant/Housekeeping

Australia's most awarded boutique lifestyle pamper retreat, Gaia Retreat & Spa located in the Byron Bay Hinterland is seeking a motivated room attendants to join our team. Displaying great attention to detail and enthusiasm, the successful candidate will work closely with management in-house at Gaia Retreat ensuring our guests have a memorable stay.

At Gaia we are all playing a part in our guests experience. The role requires a dynamic, self-motivated team player who has resort and/or hotel experience in guest services and/or reception.

To fulfill all responsibilities as a reception/guest service team member you will perform a variety of duties including taking calls, booking guests stay, taking details and special requests for guest stays and checking in/out guests,.

The role involves -

• Ensuring a positive and seamless guest experience including positive communication via email, phone and front facing and resolving any guest issues in a professional and compassionate way before, during and post their stay.
• Ensuring all guests feel cared for and their needs are being met.
• Resolve guest complaints to the guest's satisfaction within level of authority or escalate accordingly.
• Consistently offering professional, friendly, and engaging service.
• Ensuring front office departmental standards are followed.
• Responding to guests' special requests .
• Reporting necessary maintenance items, repairs and replacements needed when encountered.
• Following Gaia and departmental policies and procedures.
• Following all safety policies.
• Assisting other departments when needed to ensure optimum service to our guests.
• Performing additional duties as needed.
• Following Gaia's personal presentation and high standard of grooming

REQUIREMENTS

• Ability to show initiative and work independently
• Experience working in hotel/resort front office/desk
• Strong attention to detail
• Happy to work weekends

IDEAL CANDIDATE

We are looking for a commitment of min. 3 days per week to work at Gaia Retreat & Spa, 20 minutes from Byron Bay. The is a long term position with growth and flexibility available for the right person.

If the above sounds like you, please apply.

Job Type: Casual

Pay: $33.00 – $45.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Employee discount

Experience:

• Housekeeping: 1 year (Required)

Work Authorisation:

• Australia (Required)

Work Location: In person