Health Information Services Clerk

Multiple Opportunities Available
Fixed Term Part Time Paternity Leave role until September 2026
HS1 ($29.57 to $32.70 per hour)
About The Role
To provide administrative support to Health Information Services and to internal and external customers in a timely and confidential manner.

This role involves reception duties in relation to release of clinical information and the collection, collation and scanning of clinical documentation into the digital medical record.

Key Responsibilities

• Respond to requests for clinical information, ensuring timely fulfillment in compliance with confidentiality policies.
• Scan medical records to the Digital Medical Record (DMR) and process images from external providers.
• Assist with the retrieval, tracking, and maintenance of medical records, ensuring queries are resolved within timelines.
• Accurately enter data into the Patient Administration System (IBA WebPAS) and Digital Medical Record (BOSSnet).
• Provide support and information to students and multi-disciplinary staff during their placements at Grampians Health.
• Participate in team meetings, quality improvement projects, and adhere to Occupational Health and Safety policies while ensuring confidentiality at all times.

Skills & Experience

• Previous clerical or clinical experience, preferably in a hospital environment.
• Ability to accurately use medical terminology.
• Strong keyboard skills with proficiency in Microsoft Word, Excel, and email; able to enter data quickly and accurately.
• Proficient in computer use for accurate and timely data entry into the Digital Medical Record.
• Excellent communication, customer service, and interpersonal skills; able to maintain effective relationships and handle telephone inquiries confidently.
• Strong time management, organizational skills, and ability to work effectively in a team to meet targets and Key Performance Indicators.

To see a full copy of the Position Description please
click here
Interested?
Click
APPLY
or if you wish to discuss the role prior to applying, contact
Therese O'Shea, HIS Operations Manager
on
03

for a confidential discussion.

If you are currently employed at Grampians Health, please ensure you sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet before applying

We're actively seeking candidates for this role and will review applications as they are submitted. Applications will close when the position is filled.

About Grampians Health
Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Culture & Benefits

• Flexible work arrangements and purchase leave opportunities
• Salary packaging for living expenses such as rent/mortgage plus meals, entertainment & holidays
• Access to Staff Fitness program
• Staff rewards and recognition programs

Ballarat Region
Ballarat is the largest centre in Western Victoria and the state's fastest growing inland city. Dubbed Australia's most liveable city in 2020, Ballarat is home to first class education, fine dining and boutique shopping. Uniquely located within easy access to Melbourne, Geelong, Bendigo and the Western district, Ballarat is blessed with some of Australia's most significant heritage buildings and natural landscapes. To learn more about Ballarat click here - Visit Ballarat

Diversity and Inclusion
All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check.

All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role-dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce.

We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.