Senior Key Worker

• Northern Community Hub + Glenroy
• Full -Time - Ongoing
• Location: Glenroy, Victoria
• SCHADS – Level 5 $51.00 to $53.31 per hour + Superannuation + NFP Salary Packaging 

About Vincentcare Victoria

VincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.

Little bit about the role

As the Senior Key Worker, you will lead and deliver complex operational work while coordinating activities within the HomeConnect program. An outreach initiative supporting individuals and families at risk of homelessness.

Using a person-centred and strengths-based approach, you will provide tailored case management to help clients stabilise their housing, address underlying challenges, and build skills for long-term independence. This includes developing individual support plans, coordinating access to housing and support services, and advocating for clients to overcome barriers such as financial hardship, health issues, or family violence.

In addition to direct client work, you will mentor and support junior staff, promote best practice in case management, and provide guidance on complex cases. Collaboration with internal teams and external partners will be key to ensuring integrated and effective service delivery.

You will also contribute to service improvement by maintaining accurate records, monitoring outcomes and supporting continuous development within the program.

Key Selection Criteria

Qualifications

• Tertiary qualification in a relevant discipline with 3–5 years' experience (or equivalent experience in lieu of qualification).

• Valid Victorian Driver Licence required.

Experience

• Proven experience in client engagement, case management and planning.

• Strong understanding of issues affecting clients at risk of homelessness, financial hardship, family violence, disability or health concerns.

• Ability to deliver holistic support and manage program performance and resources.

• Skilled in conflict resolution and working with complex client needs.

• Commitment to social justice, empowerment and culturally responsive practice.

Skills and Attributes

• Excellent organisation, time management and communication skills.

• Demonstrates initiative, sound judgment and teamwork.

• Proficient in Microsoft Office and digital systems.

 Why work for us?  We offer

• Salary packaging, sometimes called salary sacrificing is a huge attraction here It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.
• Career Development opportunities
• Employee Assistance Program
• Salary Packaging
• Choice of Superannuation fund
• Family friendly and flexibility
• Study leave
• We offer a place where you know you are contributing to a firm committed to helping others. We are passionate about #SocialJustice.

How to apply:

If this opportunity sounds perfect to you and you meet our essential requirements, we can't wait to hear from you Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria in the position description available here.

Applications close: 26th Novembr 2025 at 12.00 am.

Please note: Candidates may be reviewed and progressed as applications are received. VCV reserves the right to close the advertisement at any time. We encourage you to submit your application as soon as possible to ensure you don't miss out on this exciting opportunity.

Phone enquiries may be made to Nickie Toulakis, Manager – Homeconnect Manager on

Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.

VincentCare Victoria is an accredited Rainbow Tick organisation.

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.