Refuge Manager

2 weeks ago

Melbourne, Victoria, Australia Tradewind Australia Full time $90,000 - $120,000 per year

About the Role:

This specialist service provides dedicated support to Aboriginal women and children experiencing family violence. Operating a high-security refuge in northern Melbourne, the organisation offers a culturally safe, respectful, and healing environment for those seeking safety.

We are seeking an experienced leader to manage the day-to-day operations of the high-security refuge, ensuring the delivery of high-quality, trauma-informed, and culturally strong support for women and their families.

Why work with this service?

You'll be joining a values-driven, culturally strong organisation that is committed to creating safety, connection, and healing for Aboriginal women and children experiencing family violence. The work is deeply meaningful-every day you'll see the impact of your leadership in the lives of those accessing the refuge.

You'll be supported by a passionate, skilled team in a culturally safe workplace that values your professional growth and wellbeing, while offering the opportunity to contribute to genuine, long-lasting change in the community.

Key duties:

  • Oversee all aspects of refuge operations, ensuring properties are safe, secure, and welcoming.
  • Lead, mentor, and support a dedicated team of case managers and support staff.
  • Ensure service delivery aligns with organisational values, policies, and compliance standards, including MARAM, FVISS, and CISS frameworks.
  • Develop and monitor operational plans, budgets, and program improvements.
  • Represent the organisation in external networks, partnerships, and community forums.
  • Maintain a strong focus on cultural safety and healing-oriented practice.

To succeed, you will have:

  • Tertiary qualifications in social work, community services, or a related field.
  • Must meet REC209
  • Extensive Family Violence experience
  • Proven leadership and staff management experience in the family violence or community services sector.
  • A deep understanding of the experiences, needs, and cultural rights of Aboriginal women and children.
  • Sound knowledge of relevant frameworks, legislation, and compliance requirements.
  • Strong communication, advocacy, and relationship-building skills.

Why join us?

  • SCHADS Level 7 salary with generous salary packaging options.
  • Culturally safe and supportive workplace.
  • Opportunities for professional growth and leadership development.
  • Be part of a team creating real change for Aboriginal women and children.

How to apply

Please submit your application and if you have any questions feel free to reach out.

Aboriginal and/or Torres Strait Islander women are strongly encouraged to apply.

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