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Planner

2 weeks ago

Lake Illawarra, New South Wales, Australia Hays | Office Support Full time $60,000 - $80,000 per year

AVAILABLE IN WOLLONGONG OR PARRAMATTA

Your New Company

Hays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Victoria. I have partnered with a Federal Government Agency to recruit an APS4 Planner for a full-time temporary assignment for a 12-month contract, with a high likelihood of an extension.

Your New Role

As the APS4 Planner, you will be required to analyse participant records using various policies, practice guidance, and legislation to make informed funding decisions aimed at reducing overspending. You will be required to communicate with participants and their representatives via telephone to understand their current circumstances and spending patterns. You will research and review decisions, manage moderately complex cases with assistance from higher-level staff, and complete administrative and data entry tasks related to participants.

Key Responsibilities:

  • Analyse records using a range of policies, practice guidance, and legislation to make funding decisions and help reduce overspending.
  • Communicate with participants and their representatives via telephone to identify current circumstances and spending patterns.
  • Maintain high-quality record keeping, including competency with IT systems, adhering to process guidelines and standard operating procedures.
  • Research and review decisions, managing moderately complex cases with the assistance of higher-level staff.
  • Complete administrative and data entry tasks related to participants.
  • Contribute to the achievement of key performance indicators, including planning targets

What You'll Need to Succeed

To be successful in this role, you will demonstrate:

  • Strong communication and interpersonal skills (written and verbal)
  • Ability to manage difficult conversations
  • Competent IT and data analytical skills
  • Time management and ability to prioritise and manage workload
  • Work independently but also be able to work effectively in a team
  • Ability to manage multiple participant records at once
  • Must be able to work from an office during the training period
  • This role requires candidates to be an Australian Citizen.
  • Successful candidates will need to complete 2x reference checks and an NDIS Worker Screening Check.

What You'll Get in Return

Through Hays, this role offers you an hourly rate of $ super, an opportunity to progress your career with this Federal Government Agency and:

  • Office Location / Hybrid Working Arrangement
  • Weekly pay cycles
  • Nominated choice of superannuation fund
  • Online time sheet submission and approval
  • No hidden costs or payroll deductions for our services
  • No invoicing required for Pty Ltd holders
  • Regular contact with consultants throughout the duration of your assignment

What You Need to do Now

If you're interested in this role, forward an up-to-date copy of your CV to Please include a short summary of your suitability for the role.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.