Registry Officer

1 week ago

Brisbane, Queensland, Australia Queensland Government Full time $60,000 - $80,000 per year


About the RoleYour key responsibilitiesYou will:
  • Undertake file management under guidance and supervision, taking action on files to assist the decision makers.
  • Provide information to parties on processes relevant to the application, ensuring the file is progressed in accordance with QCAT procedures.
  • Provide frontline services to service users daily, over the phone, in person and/or in court. In doing so, you will keep stakeholders at the heart of service delivery and respond to their needs in a trauma-aware and compassionate manner, ensuring the prompt resolution of enquiries, requests issues and complaints.
  • Provide human-centred and trauma-informed service delivery and use of digital technology to improve service delivery and efficiencies.
  • Cultivate and nurture professional and collaborative relationships based on respectful and confidential engagement with key stakeholders including judiciary members and their staff, government agencies, self-represented litigants, and the general public.
  • Take ownership of developing your skills, maintaining up-to-date knowledge of current practices and procedures, seeking feedback, and staying motivated when managing challenging tasks.
  • Use, update and monitor relevant databases, digital tools, and files in line with departmental guidelines to ensure the integrity and accuracy of data.
  • Collaborate with the team to identify, communicate, review, and progress service improvements to registry processes and procedures.
  • Prepare relevant correspondence and documents and provide accurate and timely administrative support to other registry officers.
  • Participate in developing QCAT initiatives to support the achievement of the QCAT business excellence.
  • Undertake other tasks and duties as required to assist in or support the delivery of services within QCAT.
  • Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.
Further informationDocuments

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