Customer Support Consultant

21 hours ago

Sydney, New South Wales, Australia Weploy Full time $60,000 - $80,000 per year
Customer Support Consultant | Leading Property Tech Company

Locations: Sydney CBD
Salary: $61,800 + Super (flexible depending on experience)
Hours: 37.5-hour week | Rotating rosters between 9 AM – 7 PM 
Schedule: Monday–Friday
Type: Full-time, Permanent

Join a company changing the way Australians experience property

Our client is a leading property tech company, reimagining property for everyone - from first-time buyers to seasoned investors. At the heart of their success is a culture built on collaboration, high performance, and care, and they've been recognised as one of Australia's Top Workplaces.

As part of the Customer Support team, you'll be joining a purpose-driven group that delivers excellent service to both real estate professionals and consumers, helping them achieve success on every property journey.

What you'll do:

  • Handle inbound calls, chats, and emails from real estate agents and consumers

  • Troubleshoot technical issues — like uploading listings or adjusting prices

  • Investigate complex account or data transfer queries

  • Follow up with customers via outbound calls when needed

  • Log and triage requests using Zendesk, Salesforce, and MS Office

  • Collaborate across multiple teams using Slack

What makes you great:

  • You take ownership and see issues through to resolution

  • You're adaptable, resilient, and calm under pressure

  • You love solving puzzles and asking "why" to truly understand how things work

  • You communicate clearly and confidently with a professional tone

Your background might include:
  • 1+ years' experience in a similar corporate, call centre environment that is fast-paced and ever changing
  • Someone with strong technical proficiency; with proven ability to multitask, utilising multiple systems while on the phone with customers
  • Experience in real estate roles like leasing consultant, property manager, office managers or similar are highly beneficial

(Full training provided — you'll start with 4 weeks of structured learning, buddy support, and live practice before taking your first call.)

Benefits:
  • Full-time, Permanent role
  • Join a team passionate about helping Australians on their property journey
  • Excellent training and support to set you up for success
  • Genuine career progression 
  • Work-life balance with flexible rosters
  • Inclusive, purpose-driven culture recognised as a top workplace

Apply now and start your career in Real Estate

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