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Club Room Supervisor
2 weeks ago
ROLE:
The Club Room Supervisor is a key supervisory role within the Lyceum Club responsible for ensuring the Hospitality team delivers the highest standard of dining experience and customer service to members and guests, and demonstrating open communication, teamwork and a culture of respect within the Hospitality team.
- Supervise the Hospitality team during your shift at the Club to ensure delivery of service and dining excellence
- Supervise the Hospitality team in accordance with the Club's processes and policies, reporting any concerns to the Hospitality Manager.
- Liaise closely with the Hospitality Manager, Assistant Hospitality Manager, Executive Chef, Sous Chef and to plan, deliver, monitor and improve Hospitality operations.
- Maintain control of stock management systems
- Make suggestions to improve systems, practices and processes to ensure a safe workplace and Clubhouse for the team and members.
- Each Club employee may be required to perform all functions in various food and beverage service venues throughout The Lyceum Club.
KEY RESPONSIBILTIES:
- All duties and responsibilities are to be performed in accordance with The Lyceum Club Standards, PH /HACCP guidelines, VCGLR /RSA regulations, Environmental, and Workplace Safety Policies and Procedures.
- Manage Hospitality operations of the Club Room, Café and Event room and in the absence of the Hospitality Manager and Hospitality Manager, Assistant Hospitality Manager and act as duty manager as required and keeps the Hospitality Manager informed on all matters relating to Hospitality operations and facilities.
- Monitors FOH staff to ensure services are performed in accordance with The Lyceum Club Standards: Monitors to ensure guests are greeted and escorted to their assigned seats, guests are presented both food and beverage menus; lunch / dinner courses and appropriate wines/beverages are suggested, questions are answered regarding menu and wine selections, and recommendations are made to entice guests while meeting management goals to reduce particular inventory stock, in collaboration with the Hospitality Manager and Executive Chef.
- Ensure all mis-en-place is completed prior to guests arriving, coordinating the cleaning and maintenance of outlets, work areas, tableware, and utensils and other materials and equipment, and that set up and cleanliness of dining and meeting areas is maintained to the highest possible standard.
- Assist with equipment and furniture bump-in and bump-out as needed and coordinate the set-up and pack down of dining and meeting rooms, functions and events in accordance with the brief.
- Liaise closely with diners, function organisers and the Chef in charge to ensure service times are adhered to.
- Ensure revenue for each shift is accounted for and account charges are inputted accurately into the point-of-sale system each day, rectifying incorrectly entered orders and working closely with Accounts to correct errors on member accounts.
- Complete closing procedures as the last Hospitality team member on site ensuring the Club is secure, and air conditioning and lights are off.
- Handle any escalated guest complaints, using sound judgment and initiative to resolve issues with a guest-focused mindset, up-leveling serious issues to the Hospitality Manager as required.
- Maintain a clean and safe working environment in the front of house and storage areas and ensure all Hospitality team members are trained to use tools and equipment responsibly and in manual handling protocols.
- Monitor compliance with the Club's responsibilities under all relevant legislation including the Liquor Control Reform Act 1998, Fair Work Act 2009 (Cth), Registered and Licensed Clubs Award 2020, occupational health and safety legislation, equal opportunity legislation and other relevant legislation and awards.
QUALIFICATIONS AND EXPERIENCE:
- 3 years minimum experience in a supervisory role within a five-star establishment or quality restaurant, and successful completion of Responsible Service of Alcohol and Food Safety Certificate.
- Demonstrated proficiency in barista skills and banquet service, and knowledge of food and wine.
- Knowledge of Work Health and Safety procedures and systems.
- Strong interpersonal skills, a solid work ethic, able to remain calm under pressure and adept at developing strong and positive relationships across a range of personalities and stakeholders.
- Well-developed organisational skills, having an eye for detail within the context of the bigger picture and able to manage multiple tasks and conflicting priorities.
- A high degree of physical activity is required to successfully carry out the duties of this role.
- Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the Club employee occupying this position. Club employees will be required to perform any other job related duties assigned by their supervisor or management.
