Customer Service Officer
2 days ago
Customer Service Officer
- Play a unique role in supporting healthy communities
- 4 x Fixed Term Contract Roles on offer initially– Based in Preston, VIC
- 4 x 12-month contracts
Shifts on offer: 10:00am to 6:00pm, 11:00am to 7:00pm or 12:00pm to 8:00pm / 1:00pm to 9:00pm. With the 12:00pm-1:00pm start, the shift time will adjust by 1 hour dependent on daylight savings.
Great opportunity to join a leader in the Healthcare industry with this highly customer-centric role. Drive outcomes for our amazing customers through a second-to-none customer journey
The Company
Sigma Healthcare is proudly powering pharmacy We have the largest pharmacy network in Australia with trusted brands including Chemist Warehouse, Amcal and Discount Drug Stores. We are powered by our dedicated people and our leading Australian full-line pharmacy wholesale and distribution business that delivers medicines to any pharmacy anywhere in Australia. With Chemist Warehouse now operating in four countries outside Australia, we continue to expand our reach.
The Opportunity
Ready to make an immediate impact? Reporting to the Customer Service Manager, these roles will see you efficiently addressing customer enquiries and providing prompt resolutions, fostering strong relationships with internal and external customers.
Key Responsibilities include:
- Providing exemplary customer service, resolving queries in a one-call resolution framework whenever possible.
- Establishing and maintaining positive relationships with all Sigma customers and internal departments such as Logistics, Sales, Marketing, Promotions, Retail, Pricing, and IT.
- Utilising the CRM system to maintain accurate customer records and escalate issues appropriately in line with company policy.
- Building relationships and promoting complete customer solutions.
We are looking for:
- Ability to work well in a fast-paced environment.
- Effective relationship-building skills.
- Previous Customer Service experience.
- Proficiency in CRM, telephony, and other contact centre technologies.
What's on offer:
When you join Sigma Healthcare, you join an Australian success story with over 100 years of proud history. Also on offer is the opportunity to:
- Receive a competitive salary package.
- Advance your skills and experience through ongoing training and development.
- Be part of a progressive, supportive and highly skilled team.
- Enjoy great employee benefits and access to health & wellbeing programs, as well as a universal incentive program.
- Work for an organisation that plays a unique role in supporting healthy communities.
Our culture is demonstrated through our values and behaviours; we are obsessed with delighting our customers, we act with honesty and integrity, we are resilient and focused, we deliver on our goals.
We are proud to be endorsed as an employer of choice for women by WORK180.
How to apply
Sound like your new home? Click APPLY today to submit your application via our Careers portal.
Anyone interested in applying should do so directly as we are not accepting applications through recruitment agencies.
-
Customer Service Officer
4 days ago
Preston, Victoria, Australia CW Retail Services Pty Ltd Full time $45,000 - $65,000 per yearCustomer Service Officer About the TeamOur Customer Service Department is the heartbeat of support for customers, store teams, and franchise partners across the Chemist Warehouse & Sigma Healthcare network Every day brings new challenges and opportunities as we manage enquiries, provide operational and product support, resolve issues, and help deliver the...
-
Customer Service Officer
1 week ago
Preston, Victoria, Australia Darebin City Council Full time $74,824 per yearMultiple Roles, Full Time, Part Time, Contract & CasualBand 4, $74,824, Pro-Rated, Casual (Band 4, hourly Rate $47.33)Convenient Preston, Northcote & Reservoir Locations, close to public transportAt Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our...
-
Client Services Officer
27 minutes ago
Preston, Victoria, Australia Victorian Aboriginal Legal Service Full time $720,000 - $1,080,000 per yearThis is an Aboriginal and/or Torres Strait Islander designated position, classified under Section 12 Special Measures of the Equal Opportunity Act 2010.Please note: This opportunity is only available to Australian Aboriginal and/or Torres Strait Islander people.Location: Preston VICEmployment Type: Full-Time | Fixed Term (with potential to become...
-
Customer service
6 days ago
Preston, Victoria, Australia Expert Telecommunications Full time $45,000 - $60,000 per yearJunior Customer Service & Administration OfficerExpert IT & Telco – Melbourne, VICFull-time | Entry-Level OpportunityKickstart your career in IT & TelcoWe're looking for a motivated and detail-oriented Junior Customer Service & Administration Officer to join our growing team at Expert IT & Telco. This is the perfect role for someone ready to take their...
-
Customer Relationship Officer
2 days ago
Preston, Victoria, Australia 4da070d0-0d10-4baa-a2dc-1b63c32bd269 Full time $60,000 - $80,000 per yearWHO WE ARERepairhub is Australia's leading network of national automotive repair centres. We are an award-winning employer, with 23 sites around Australia in Sydney, Melbourne, Brisbane and Canberra. We're pleased to host a fantastic workforce of 600 team members who thrive to deliver quality vehicle repairs for thousands of happy customers around Australia...
-
Customer Service Team Leader
4 days ago
Preston, Victoria, Australia CW Retail Services Pty Ltd Full time $90,000 - $120,000 per yearAbout the Team Our Customer Service Department is the heartbeat of support for customers, store teams, and franchise partners across the Chemist Warehouse & Sigma Healthcare network Every day brings new challenges and opportunities as we manage enquiries, provide operational and product support, resolve issues, and help deliver the exceptional experience...
-
Office & Events Officer
6 days ago
Preston, Victoria, Australia CW Retail Services Pty Ltd Full timeAbout Us At Chemist Warehouse, we're more than just a retailer – we're an industry leader and a household name. As one of Australia's largest and fastest-growing retailers, we continue to expand our global footprint with over 600 stores across Australia, New Zealand, Ireland, China, and Dubai, with plenty more on the horizon.Our success comes down to a...
-
Administration Officer
2 hours ago
Preston, Victoria, Australia b6-a48b-4e3d-bc24-6d462c059071 Full time $60,000 - $80,000 per yearCompany description: THE CW RETAIL TRUSTJob description: About usAt Market Reach, we are the pioneers of sample distribution in Australia. With decades of industry expertise, we partner with pharmaceutical, healthcare, and FMCG companies to deliver targeted starter packs and samples to healthcare professionals across the nation. Our mission is simple yet...
-
Administration Officer
2 days ago
Preston, Victoria, Australia CW Retail Services Pty Ltd Full time $50,000 - $70,000 per yearAbout us At Market Reach, we are the pioneers of sample distribution in Australia. With decades of industry expertise, we partner with pharmaceutical, healthcare, and FMCG companies to deliver targeted starter packs and samples to healthcare professionals across the nation. Our mission is simple yet powerful: to enhance patient care while boosting brand...
-
Service Receptionist
2 weeks ago
Preston, Victoria, Australia Eagers Automotive Full time $45,000 - $60,000 per yearPreston Toyota is a part of Australia's largest and most dynamic automotive retailer, Eagers Automotive, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We represent over 33 car brands and 11 truck & bus brands, priding ourselves on delivering an exceptional guest experience.About the Role Preston Toyota are seeking a...
