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Level 2 IT Projects Engineer

2 weeks ago

Perth, Western Australia CT Group Full time $104,000 - $130,878 per year

About the business

CT Group Solutions
 was founded with a vision to provide world-class, superior quality, Information Technology services to businesses Australia-wide. Our growing client base has come to trust and value our expertise, professionalism and tailored service approach.

We have worked hard to create a company that can set the standard for service delivery whilst providing a fulfilling and enjoyable environment for all of our team.

About the role

We are excited to welcome an experienced and motivated
Level 2
 
Projects
 
Engineer
to our team. This full-time role will be based out of our Osborne Park Office where you will provide a mix of remote and onsite support to our clients nationwide but predominantly for WA based clients.

The role offers a diverse workload servicing a range of professional service clients, working with a multitude of technologies, ensuring that no two days are the same. This role will suit an efficient, customer-focused engineer looking to grow with us as we expand our national presence.

Responsibilities:

  • Delivering exceptional customer service support to a variety of environments
  • Ensure end-to-end ownership for your assigned tasks, providing regular updates to stakeholders until resolution
  • Contribute to the upkeep of client documentation and knowledge base articles for common issues
  • Integrate into the projects team with setups and deployments whilst ensuring exceptional delivery of services to our clients
  • Providing project delivery, set up, and post support for a mix of servers, workstations, applications, and Microsoft 365 environments
  • Liaise with a range of users, suppliers, software, and hardware vendors to ensure an optimal outcome for our clients
  • Ensuring all actions and delivery is documented within our ticketing system
  • Escalate to senior team members/leaders when required

Benefits and perks

  • A great working environment with a high performing team
  • Bonuses on offer for high-performing team members
  • A workplace that places value on attitude and initiative, providing opportunities for progression for individuals that put in the effort
  • Working from home arrangements
  • A 360-degree feedback and rewards platform that is used daily by the whole team
  • A vibrant social network

Skills and experience

  • A minimum of 2 years experience in a IT Support Role
  • A minimum of 1 year in a Managed Service Provider environment
  • Proficient in the following technologies:
  • Office 365
  • Microsoft Windows Server and desktop operating systems
  • Microsoft Active Directory, Exchange, RDS
  • VOIP Telephony (3CX preferable)
  • A general understanding of technical infrastructure including firewalls and networking as well as virtualisation (ESXi preferable)
  • Experience using ticketing Systems (e.g. Halo)
  • Experience in RMM toolsets (e.g. N-Able)
  • Strong verbal and written communication skills and professionally presented
  • Customer-centric approach
  • Excellent time management
  • Have the ability to work and perform under pressure in time-critical scenarios
  • Hold current C class drivers license and own car (not essential)
  • Must possess current Australian work rights