Customer Service Officer

4 days ago

Chadstone, Victoria, Australia Shaver Shop Full time $45,000 - $60,000 per year

A fantastic opportunity to be part of Shaver Shop's Support Office

 

Kickstart Your Career with Shaver Shop – Australia & NZ's #1 Personal Grooming Retailer.

A
t Shaver Shop,
we don't just sell products—we help people look and feel their best. From grooming and oral care to massage, hair, and beauty, our unbeatable range, expert advice, and customer-first service have made us the go-to retailer across Australia and New Zealand.

With
125 stores
and a passionate Support Office team, we're now on the hunt for a friendly and driven
Customer Service Officer
who's ready to make an impact

What You'll Do

In this role, you'll be at the heart of our customer experience, handling enquiries across phone, email, and social media. You'll:

  • Guide customers through their online shopping journey—from purchase to delivery.
  • Solve problems and turn challenges into great customer experiences.
  • Partner with stores, couriers, and our Support Office to keep everything running smoothly.
  • Track trends and share insights that shape the way we work.

What We're Looking For

You're a people-person with:

  • 6+ months
    of customer service experience (retail a bonus).
  • Confidence, resilience, and a can-do attitude.
  • Strong communication skills and an eye for detail.
  • A team-first mindset, but happy to take ownership when needed.
  • Flexibility to work a rotating 7-day roster.

Why You'll Love It Here

  • Join a
    market leader
    with 38+ years of success.
  • Career Growth -
    We invest in you Real opportunities to grow your career.
  • Generous team discounts
  • A
    supportive and results-driven
    culture where great work gets noticed.

If you're eager to grow with a company that values excellence, teamwork and customer passion,
we'd love to hear from you

If you're ready to bring your energy, problem-solving skills, and passion for customers to a team that values your contribution—
we'd love to meet you

Apply now and be part of something bigger with Shaver Shop

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