School Technical Officer

2 weeks ago

Brisbane, Queensland, Australia Eckoo Pty Ltd Full time $50,000 - $56,000 per year

Role Description:

Our business partners with schools to deliver high-quality ICT services that support digital learning. We are seeking an experienced School Technical Officer to join our team. In this role, you will provide on-site and remote ICT support across school environments, ensuring the smooth operation of devices, equipment, and systems.

Key Responsibilities:

Device & Equipment Management

  • Install, configure, and maintain desktops, laptops, tablets, printers, photocopiers, audiovisual equipment, interactive panels, CCTV systems, and mobile Point of Sale (mPOS) devices.
  • Conduct operating system installations and coordinate repairs, including managing warranty and non-warranty processes.
  • Troubleshoot issues via face-to-face, phone, and email support.
  • Log incidents through our internal request management system and liaise with vendor support teams.
  • Administer ICT assets and licenses and manage the decommissioning of outdated equipment.

General IT Support:

  • Respond promptly to IT Help Desk and school-based support requests.
  • Provide clear communication and technical advice to teachers, staff, and internal teams.
  • Deliver regular and ad hoc reporting on requests, including progress and status updates.
  • Offer advice on efficiency and optimisation of ICT environments, aligned with business and departmental ICT policies.

Network and Server Monitoring:

  • Monitor and troubleshoot network connectivity issues, escalating as needed to central or vendor support.
  • Manage server backups and data patching activities where required.
  • Perform basic server management and license administration for non-primary servers.
  • Assist with diagnosing and escalating server performance issues.

Candidate Levels:

We welcome applicants with varying levels of experience:

  • Level 1 (Entry): Less than 5 years' experience, currently studying toward relevant qualifications.
  • Level 2 (Intermediate/Advanced): 2–10 years' experience, holding relevant ICT qualifications or certifications.
  • Level 3 (Senior/Supervisor): 10+ years' experience with advanced ICT qualifications and leadership capacity.

Qualifications and Skills:

  • Qualifications & Skills
  • Proven experience in ICT support and device management.
  • Strong knowledge of operating systems, networking, and server management.
  • Excellent communication and interpersonal skills with a strong customer service focus.
  • Ability to prioritise and manage multiple tasks under pressure.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are highly regarded.
  • Familiarity with helpdesk/ticketing systems is an advantage.

What We Offer:

  • The opportunity to work in varied school environments, directly supporting teachers and students.
  • A supportive business team with opportunities for professional development.
  • A role where your ICT expertise makes a meaningful difference in education.

How To Apply:

If you are ready to take on this exciting role and support schools, please submit your application and detailed resume to

Job Types: Full-time, Casual

Pay: $50,000.00 – $56,000.00 per year

Education:

  • High School (Year 12) (Preferred)

Experience:

  • IT support: 1 year (Preferred)

Language:

  • English (Preferred)

Licence/Certification:

  • Full Driver Licence (Preferred)

Work Authorisation:

  • Australia (Required)

Willingness to travel:

  • 75% (Preferred)

Work Location: In person

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