Business Analyst

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a
Great Place to Work
by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

PURPOSE

The Business Analyst will play a critical role in supporting the successful delivery of the Airport Master Systems Integration (MSI) project. This role involves gathering and analyzing business requirements, facilitating stakeholder engagement, and ensuring alignment between airport operations and integrated technology solutions. The analyst will work closely with IT, engineering, operations, and vendor teams to ensure seamless integration of systems across the airport.

KEY RESPONSIBILITIES

• Collaborate with airport stakeholders to elicit, document, and validate business and technical requirements.
• Analyze current processes and systems to identify integration opportunities and gaps.
• Facilitate workshops and meetings with airport authorities, airlines, ground handlers, and technology vendors.
• Serve as a liaison between business units and technical teams.
• Prepare business requirement documents (BRDs), functional specifications, use cases, and process flows.
• Support the development of test plans and user acceptance criteria.
• Assist in mapping data flows and interfaces between systems (e.g., AODB, BHS, FIDS, CUTE/CUPPS, security systems).
• Monitor integration milestones and support issue resolution during implementation.
• Support change impact analysis and contribute to training and communication plans.
• Ensure business readiness and adoption of new systems and processes.
• Ensure solutions comply with aviation industry standards (e.g., IATA, ICAO) and cybersecurity requirements.

EXPERIENCE

• Bachelor's degree in Business Administration, Information Systems, Engineering, or related field.
• 5+ years of experience as a Business Analyst, preferably in aviation, transportation, or large infrastructure projects.
• Strong understanding of airport operations and systems (e.g., AODB, RMS, BHS, FIDS).
• Experience with systems integration projects and working in multi-vendor environments.
• Excellent communication, analytical, and problem-solving skills.
• Proficiency in tools such as MS Visio, JIRA, Confluence, and Excel.

KNOWLEDGE & SKILLS

• Experience with Agile or hybrid project methodologies.
• Familiarity with enterprise architecture and data integration platforms.
• Knowledge of airport digital transformation trends (e.g., biometrics, self-service, IoT).

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week:
Work from home up to 2 days/week (depending on your team's needs)

Flex Day:
Make your workday suit your life and plans.

Flex-Location:
Take up to 30 days a year to work from any location in the world.

Employee Wellbeing:
We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development:
Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits:
Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.